Svitla Systems Inc. is seeking a Senior Genesys Systems Engineer for a full-time role in Canada/USA. You will drive the Genesys contact center platform as the SME and administrator, building robust integrations with Salesforce and delivering scalable, multi-channel routing.
You will collaborate with stakeholders to translate business needs into technical designs, troubleshoot complex incidents, and optimize performance for customers and agents across voice, SMS, and email channels.
Senior Genesys Systems Engineer - Remote/Hybrid in Ottawa employer: Svitla Systems, Inc.
At Svitla Systems, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our Full Stack Engineers to thrive. With a focus on professional growth, we offer access to cutting-edge technologies and collaborative projects that enhance your skills while working in a flexible environment. Join us in a location that values innovation and teamwork, where your contributions will make a meaningful impact on our diverse client base.
