Deliver exceptional customer service from home while supporting scholarship callers through attentive listening and accurate answers. This full-time temporary assignment runs until April 3, 2027.
As a Customer Service Representative, you will assist families and schools participating in the scholarship program. You will respond to student inquiries, scholarship applications, and funding-status questions. Your work helps ensure callers receive answers, remain satisfied, and complete student registration.
Key Responsibilities:
- Respond to incoming calls about student inquiries
- Answer scholarship application and funding-status questions
- Use probing questions to identify caller needs
- Provide solutions through active listening and accuracy
- Support satisfied callers and registered students
Requirements:
- Excellent verbal and written communication skills
- Strong multitasking abilities and attention to detail
- Fluency in English
- Customer service experience and problem-solving drive
- Microsoft Office familiarity and reliable wired internet
Support scholarship families and schools remotely through customer service, communication, problem-solving, and careful attention to detail.
