At a Glance
- Tasks: Design and implement tailored technical solutions for clients while providing ongoing support.
- Company: Join a growing organization focused on innovative marine technology solutions.
- Benefits: Enjoy 100% remote work, competitive pay, and professional development opportunities.
- Other info: Collaborative environment with opportunities for growth and travel.
- Why this job: Make a meaningful impact by helping clients optimize their software solutions.
- Qualifications: Bachelor's degree in relevant field and 3-5 years of technical solution experience.
The predicted salary is between 72000 - 88000 $ per year.
The Technical Solution Specialist is responsible for delivering tailored technical solutions that meet client needs and support the successful deployment and integration of InnovMarine’s products and services. This role involves working closely with clients, internal teams, and partners to ensure the effective implementation, configuration, and optimization of software solutions.
Key Responsibilities
- Solution Design & Implementation (40%)
- Collaborate with clients and internal teams to design and implement technical solutions and process improvements
- Configure and deploy software products based on client requirements
- Ensure solutions are scalable, secure, and aligned with best practices
- Document solution architecture, configurations, and implementation processes
- Technical Support & Troubleshooting (30%)
- Provide technical support during and after implementation
- Troubleshoot and resolve issues related to software functionality, integration, and performance
- Maintain detailed records of support activities and resolutions
- Client Engagement & Collaboration (20%)
- Act as a technical advisor to clients, helping them understand and maximize solution value
- Work closely with sales, product, and consulting teams to align solutions with client goals
- Gather client feedback and contribute to product improvement initiatives
- Other Duties (10%)
- Perform other related duties as assigned to support organizational goals
Qualifications & Skills
- Bachelor’s degree in Computer Science, Marine Engineering, or a related field; other relevant education will be considered
- Minimum 3–5 years of experience in technical solution delivery or support roles
- Strong understanding of software deployment, configuration, and integration
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal abilities
- Ability to explain technical concepts to non-technical audiences
- Proficiency in Microsoft Office Suite and technical documentation tools
- Experience working within matrix organization structures is an asset
- Maximo, Shipconstructor, PLM software experience (asset)
- Marine industry experience (asset)
- Bilingual (asset)
What We Offer
- 100% remote work, some travelling may be required
- Opportunities for professional development and growth
- Competitive compensation and benefits package
- Paid Time off including Sick days and Floater days
- A chance to make meaningful impact in a growing organization
Technical Solution Specialist employer: Sustainable World, Inc.
Bank of America is an exceptional employer, offering a dynamic work environment in the heart of Toronto where innovation meets collaboration. Employees benefit from comprehensive growth opportunities, a strong focus on diversity and inclusion, and access to cutting-edge resources that empower them to excel in their roles. With a commitment to professional development and a culture that values teamwork, Bank of America stands out as a rewarding place for those looking to make a meaningful impact in the financial sector.
