Support Survalent customers and internal teams as a Help Desk Agent using Salesforce case management and clear communication. This full-time hybrid position is based in Mississauga.
The Help Desk Agent manages support requests while contributing to efficient case resolution and positive customer experience. Responsibilities include case assignment, inbound phone and email support, software licensing requests, and customer portal assistance. The position also supports documentation, reporting, and daily Support Operations.
Key Responsibilities:
- Create, categorize, assign, and monitor Salesforce support cases
- Answer inbound calls and respond to customer inquiries
- Process software licensing requests and maintain accurate records
- Assist customers with portal access and navigation
- Document interactions, updates, and actions in relevant systems
Requirements:
- Strong organizational, time-management, and problem-solving skills
- Excellent written and verbal communication skills
- Customer-focused, patient, empathetic, and professional approach
- Microsoft Office proficiency, particularly Outlook, Word, and Excel
- Salesforce or other case management experience is an asset
Bring organized case management, customer communication, and software licensing support skills to Survalent's Mississauga Support Operations team.
Help Desk Agent Salesforce Support in Mississauga employer: Survalent
Survalent is an excellent employer that fosters a collaborative and innovative work culture, perfect for those looking to make a meaningful impact in the tech industry. With a focus on employee growth, we offer continuous learning opportunities and the chance to work on cutting-edge projects in a hybrid environment near Mississauga, allowing for a balanced work-life experience. Join us to be part of a dynamic team that values creativity and technical excellence while contributing to solutions that enhance connectivity in challenging environments.
