Elevate customer support as a Help Desk Agent with Survalent. In this full-time hybrid role, manage cases, resolve inquiries, and support software licensing requests effectively.
Survalent is looking for a proactive Help Desk Agent to enhance customer and internal team support. This full-time position requires strong organizational and problem-solving skills, as you will handle support requests, assist with portal inquiries, and ensure accurate case documentation to improve overall operations. Contributing to a positive customer experience is essential!
Key Responsibilities:
- Create and manage support cases in Salesforce
- Respond to inbound customer calls and emails
- Process software licensing requests accurately
- Assist with portal access and technical inquiries
- Document customer interactions and case updates
Requirements:
- Bachelor's degree in a related field preferred
- Previous help desk or customer service experience
- Experience with Salesforce or similar CRM systems
- Proficiency in Microsoft Office applications
- Strong English communication skills
Bring your customer-focused mindset and problem-solving abilities to contribute positively to Survalent's support operations.
Help Desk Agent at Survalent in Mississauga employer: Survalent
Survalent is an excellent employer that fosters a collaborative and innovative work culture, perfect for those looking to make a meaningful impact in the tech industry. With a focus on employee growth, we offer continuous learning opportunities and the chance to work on cutting-edge projects in a hybrid environment near Mississauga, allowing for a balanced work-life experience. Join us to be part of a dynamic team that values creativity and technical excellence while contributing to solutions that enhance connectivity in challenging environments.
