Deliver customer-focused support for Survalent through case monitoring, licensing coordination, and responsive phone and email service. Work full-time in a hybrid Mississauga position.
This Help Desk Agent supports customers and internal teams across daily Support Operations activities. You will identify request priorities, route cases appropriately, answer portal questions, and maintain accurate records. The work also includes Salesforce documentation, licensing administration, process improvement initiatives, and collaboration with cross-functional and international teams.
Key Responsibilities:
- Identify request nature and priority before routing cases
- Provide clear, timely, and helpful phone support
- Coordinate software licensing questions with internal teams
- Guide customers through portal access and navigation
- Participate in workflow improvement and special projects
Requirements:
- Ability to prioritize multiple requests and follow procedures
- Strong attention to detail and accuracy
- Previous customer service or help desk experience is an asset
- Familiarity with Microsoft Teams and CRM platforms
- Spanish language proficiency is considered an asset
Apply customer service, workflow coordination, and problem-solving strengths to help maintain accurate and efficient Survalent support operations.
Customer Support Operations Specialist in Mississauga employer: Survalent
Survalent is an excellent employer that fosters a collaborative and innovative work culture, perfect for those looking to make a meaningful impact in the tech industry. With a focus on employee growth, we offer continuous learning opportunities and the chance to work on cutting-edge projects in a hybrid environment near Mississauga, allowing for a balanced work-life experience. Join us to be part of a dynamic team that values creativity and technical excellence while contributing to solutions that enhance connectivity in challenging environments.
