At a Glance
- Tasks: Be the friendly face of SuperTech, guiding customers through their vehicle's repair journey.
- Company: Join one of Western Canada's fastest-growing independent auto repair companies.
- Benefits: Enjoy competitive salary, commission opportunities, and a comprehensive benefits package.
- Other info: Great career growth opportunities and ongoing training in a positive, high-energy workplace.
- Why this job: Make a real impact by delivering exceptional customer service in a dynamic environment.
- Qualifications: Previous experience in customer service or sales, strong communication skills, and attention to detail.
The predicted salary is between 45000 - 55000 $ per year.
About Us
At Super Tech Auto Repair, we're committed to delivering world-class automotive service through honesty, expertise, and exceptional customer care.
As one of Western Canada's fastest-growing independent repair companies, we're looking for an energetic and customer-focused Service Advisor to join our team.
Position Overview
The Service Advisor is the face of our business and plays a critical role in delivering an exceptional customer experience.
You'll build lasting relationships with customers, guide them through the repair process, and help them make informed decisions about their vehicle's maintenance and repair needs.
We're looking for someone who is positive, organized, and passionate about helping people.
The ideal candidate is a strong communicator who thrives in a fast-paced environment, pays close attention to detail, and enjoys working as part of a collaborative team.
Success in this role comes from building trust, providing outstanding service, and creating a seamless experience for every customer who walks through our doors.
Key Responsibilities
- Greet customers warmly, build trust, andassess their vehicle service needs.
- Recommend additional servicesbased on inspections and maintenance needs tomaximize sales opportunities.
- Communicate clearly and professionallywith customers throughout the service process.
- Prepare accurate service estimates and work orders.
- Coordinate workflowbetween customers, technicians, and parts staff to ensure efficient service delivery.
- Follow upwith customers on approvals, service status updates, and post-service satisfaction.
- Maintainhigh standards of organization, accuracy, and professionalism.
- Help driveshop performance KPIsincluding car count, ARO (average repair order), and closing ratio.
Qualifications
- Previous experience as a Service Advisor, Customer Service Representative, or Sales Consultantin the automotive industry (preferred).
- Strongsales skillsandcustomer service focus.
- Excellentcommunicationandproblem-solving abilities.
- Ability towork in a fast-paced, team-oriented environment.
- Highly organized with a strong attention to detail.
- Familiarity withautomotive repair processesandservice management software(an asset).
What We Offer
- Competitive base salarypluscommission/bonus opportunities.
- Career growthopportunities within a rapidly expanding company.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Ongoing trainingand professional development support.
- Apositive, high-energy work environmentwhere your contribution is valued.
If you're a motivated professional who takes pride in delivering exceptional customer service, building strong relationships, and being part of a high-performing team, we'd love to hear from you.
Join Super Tech Auto Repair and become part of a growing company that values its people, invests in their success, and is committed to delivering world-class service, one vehicle at a time.
Location
894 Marine Dr. North Vancouver
Service Advisor in North Vancouver employer: Supertech Auto Group
SuperTech Auto Repair is an exceptional employer in Victoria, BC, offering a dynamic work environment where teamwork and collaboration are at the forefront. As an Experienced Parts Manager, you will benefit from a culture that values employee growth, providing opportunities for professional development while ensuring a supportive atmosphere. With competitive compensation and a focus on quality service, SuperTech stands out as a rewarding place to advance your career in the automotive industry.
