At a Glance
- Tasks: Engage with customers and process orders using Syspro while resolving inquiries and complaints.
- Company: Join Sunrise Farms, a leader in customer service excellence.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Other info: Dynamic role with a focus on teamwork and customer satisfaction.
- Why this job: Be the frontline hero for customers and make a real difference in their experience.
- Qualifications: Strong communication skills and attention to detail; experience preferred.
The predicted salary is between 31500 - 38500 $ per year.
Customer communication and Syspro order processing define this Customer Service Representative role at Sunrise Farms, supporting clients by telephone and electronic channels.
As the frontline liaison, you will respond to inquiries, resolve complaints, and maintain positive customer relationships.
The position combines product and service inquiry handling with accurate order processing, documentation, workflow management, and internal collaboration.
You will also support claims, credits, contracts, and price changes.
Key Responsibilities
- Engage customers through telephone and electronic communication channels
- Respond promptly to inquiries and resolve customer complaints
- Process orders accurately and promptly using Syspro
- Document inquiries, feedback, complaints, and resolutions thoroughly
- Coordinate internally to enhance customer experience and service delivery
Requirements
- Exceptional interpersonal skills with customers and colleagues
- Strong verbal and written communication proficiency
- Meticulous attention to detail and accuracy
- Proactive initiative, adaptability, and resilience under pressure
- Two years in a similar role preferred
Bring customer communication, problem-solving, and Syspro order processing skills to Sunrise Farms while supporting dependable client service.
Customer Service Order Processing Representative in Surrey employer: Sunrise Farms
At Sunrise Farms, we pride ourselves on being an exceptional employer in the poultry industry, offering a vibrant work culture that fosters leadership and innovation. Our commitment to employee growth is evident through ongoing training opportunities and a supportive environment where your contributions directly impact our success. Located in a dynamic setting, we provide competitive benefits and a collaborative atmosphere that empowers you to excel as a 4th Class Power Engineer.
