At a Glance
- Tasks: Lead patient engagement initiatives and enhance support for patients and families at Sunnybrook.
- Company: Sunnybrook Health Sciences Centre, a leader in patient care and research.
- Benefits: Full-time position with competitive salary and opportunities for professional growth.
- Other info: Collaborative environment focused on health equity and continuous learning.
- Why this job: Make a real difference in patient experiences and contribute to meaningful healthcare improvements.
- Qualifications: 3+ years in healthcare, strong communication skills, and a passion for patient advocacy.
The predicted salary is between 67500 - 82500 $ per year.
Summary of Duties
- Patient and Family Partners
- Partner with the Patient Experience Ambassadors to enhance organizational support for patient and family engagement to drive improvements.
- Lead the daily operations of the patient engagement program at Sunnybrook including the development, implementation and continuous improvement of patient and family engagement frameworks, policies, tools and resources.
- Ensure sustainability of Patient and Family Advisory Councils (PFACs).
- Lead and maintain standardized and inclusive recruitment, interview, onboarding, and orientation processes and systems that enable ongoing identification and selection of effective and diverse patient and family partners.
- Coordinate and match patient and family partners with staff working on hospital initiatives.
- Build and deliver training, communications, and capacity building initiatives for patients, family and staff for meaningful patient engagement practices.
- Provide expertise to program leaders, PFACs, and clinical and corporate teams to integrate best practices in patient and family engagement in new or existing structures and initiatives.
- Create, monitor, and report indicators and metrics of success for the patient engagement program as well as implementing a patient and family partner recognition program.
- Patient Engagement in Research
- The Patient Engagement Specialist will spend one day per week working directly with the Sunnybrook Research Institute (SRI) to foster increased partnership between researchers and patients and families in health and healthcare research. Duties will include those detailed above, focused within the research domain by building on existing activities, including working directly with the Strategy and Research Services unit to provide expertise in grant development, risk assessment, and education.
Qualifications/Skills
- Minimum 3 years of experience in healthcare related.
- Prior experience with patient engagement work preferred.
- Bachelor’s degree required; Master degree in health-related field preferred.
- Experience and/or education in facilitation, mediation, and/or conflict resolution an asset.
- Excellent written and oral communication skills.
- Strong group facilitation skills.
- Ability to maintain composure under pressure and discretion when dealing with sensitive and highly confidential issues.
- Ability to do multiple tasks simultaneously and work both independently and as part of a team.
- Demonstrates compassion and empathy.
- Possesses an understanding of health equity principles and a commitment to ongoing learning.
Patient Engagement Specialist in Toronto employer: Sunnybrook Health Sciences Centre
Sunnybrook Health Sciences Centre is an exceptional employer that prioritizes innovation, collaboration, and professional growth within the healthcare sector. As a fully affiliated institution with the University of Toronto, it offers unique opportunities for leadership in pharmacy operations while fostering a culture of safety and continuous improvement. Employees benefit from a supportive environment that encourages education, research, and impactful patient care, making it a rewarding place to advance your career in pharmacy.
Contact Details:
Sunnybrook Health Sciences Centre Recruitment Team
We think you need these skills to ace Patient Engagement Specialist in Toronto
Patient Engagement
Healthcare Experience
Facilitation Skills
Mediation Skills
Conflict Resolution
Communication Skills
Group Facilitation
