Lead billing and payment services at Sun Life using coaching and operational metrics in a hybrid work environment across business areas.
Reporting to the Manager, Billing & Payment Services, you will lead approximately five employees. Your focus includes performance management, service levels, quality metrics, and operational effectiveness. You will help the team achieve service, quality, and business objectives while supporting continuous improvement.
Key Responsibilities:
- Lead, coach, and develop approximately five employees
- Monitor service levels, quality metrics, workload volumes, and performance
- Build partnerships with stakeholders and external clients
- Resolve issues and enhance service delivery
- Support planning, budgeting, improvements, and production needs
Requirements:
- Experience leading, coaching, and developing employees
- Ability to analyze operational metrics and key performance indicators
- Strong communication and stakeholder management skills
- Ability to manage priorities and changing business needs
- Government of Canada Reliability Status security clearance
Bring team leadership, performance management, and operational analysis to Sun Life's Billing & Payment Services team.
Billing and Payment Services Team Lead in Alton employer: sunlife
At Sun Life, we pride ourselves on being an exceptional employer that fosters a warm, supportive, and inclusive culture. As a Communications Advisor in Corporate Real Estate, you'll collaborate with passionate colleagues and inspiring leaders who are dedicated to your growth and success. With competitive salaries, flexible benefits, and a commitment to diversity and inclusion, you'll have the opportunity to make a meaningful impact on our Clients' lives while enjoying a fulfilling career in a dynamic environment.
