Monitor pLTE, Wi-Fi, and wired networks as a Network Analyst at Suncor's Base Plant Mine in Fort McMurray, Alberta. Support connectivity availability and performance from the Industrial Network Operations Center.
This Network Analyst supports Suncor's multi-tiered network operations team. The work covers network monitoring, incident troubleshooting, SIM management, and lifecycle checks across industrial operational technology environments. Collaboration includes Tier 1-3 analysts, field support teams, and vendors.
Key Responsibilities:
- Monitor network health and alarms across pLTE, Wi-Fi, and wired infrastructure
- Triage, troubleshoot, and resolve incidents and service requests
- Administer SIM cards, including provisioning and activation
- Conduct health checks and lifecycle monitoring for network components
- Escalate complex issues to analysts or vendors when needed
Requirements:
- Three or more years in network operations or IT infrastructure support
- Familiarity with ITIL service management practices
- Experience with pLTE, Wi-Fi, SIM management, and ServiceNow
- Experience in industrial or operational technology environments
- Knowledge of Nokia, Cisco, or Rajant network systems
Apply network monitoring, troubleshooting, and wireless technology experience to support Suncor connectivity services in Fort McMurray.
Network Operations Analyst Fort McMurray employer: Suncor Energy Inc.
At Suncor, we pride ourselves on being an exceptional employer that fosters a culture of collaboration and innovation. Our Calgary head office offers a vibrant work environment where employees are empowered to grow through talent development programs and generous benefits, including competitive compensation and comprehensive health plans. Join us to make a meaningful impact in the energy sector while enjoying a healthy work-life balance and opportunities for professional advancement.
