At a Glance
- Tasks: Monitor and optimize Suncor's private LTE, Wi-Fi, and wired networks.
- Company: Join Suncor, a leader in energy production with a focus on employee success.
- Benefits: Enjoy competitive pay, health benefits, generous time-off, and talent development programs.
- Other info: Work in a dynamic environment with opportunities for career advancement.
- Why this job: Make a meaningful impact in energy delivery while growing your career.
- Qualifications: 3+ years in network operations, familiarity with ITIL, and wireless technologies.
The predicted salary is between 82800 - 101200 $ per year.
At Suncor, we produce and provide energy. When you join Suncor, you become part of a company that has built a solid foundation for both business and employee success. We are a place where talented people thrive. As part of our team, you play a vital role in delivering energy we all rely on, and you'll make a meaningful impact in the communities where we live and work.
As a Network Analyst, you will be part of a multi-tiered support team responsible for monitoring, maintaining, and optimizing Suncor's private LTE (pLTE), Wi-Fi, and wired networks. You will work from the Industrial Network Operations Center (INOC) and collaborate with Tier 1-3 analysts, field support teams, and vendors to ensure high availability and performance of our connectivity services.
What we offer:
- Strong compensation: we offer competitive compensation, regional-based uplifts, annual bonuses, and long-term financial rewards. We also help you save for your future by offering pension programs, and savings plans with company matching.
- Benefits: utilize an employee assistance program and comprehensive company-paid health, dental, and vision benefits for you and your family to support your mental, physical, and financial well-being.
- Generous time-off: enjoy generous paid vacation time and personal time-off to recharge and maintain a healthy work-life balance.
- Talent development programs: Internal mobility, succession planning, and employee training and development programs are just a few ways we're dedicated to your development.
Minimum Qualifications
- Three+ years of experience in network operations or IT infrastructure support.
- Familiarity with ITIL service management practices.
- Experience with wireless technologies (pLTE, Wi-Fi), SIM management, and ServiceNow.
- Experience in industrial or operational technology (OT) environments.
- Knowledge of Nokia, Cisco, or Rajant network systems.
Key Responsibilities
- Monitor network health and alarms across pLTE, Wi-Fi, and wired infrastructure.
- Perform triage, troubleshooting, and resolution of incidents and service requests.
- Administer and manage SIM cards, including provisioning, activation.
- Conduct regular health checks and lifecycle monitoring of network components.
- Escalate complex issues to Tier 2/3 analysts or vendors as needed.
- Maintain accurate documentation and support reporting for operational metrics.
- Participate in disaster recovery planning, firmware patching, and upgrade roadmaps.
- Support onboarding of new services and infrastructure to the network.
Location
You will work out of our Base Plant Mine in Fort McMurray, Alberta. Shift-based or rotational schedule may apply depending on operational needs.
Suncor is committed to providing equal opportunities for employment and building an inclusive, results-oriented and high-performance culture where all members of our team feel safe, valued and respected.
Digital Operations – Network Analyst in Fort McMurray employer: Suncor Energy Inc.
At Suncor, we pride ourselves on being an exceptional employer that fosters a culture of collaboration and innovation. Our Calgary head office offers a vibrant work environment where employees are empowered to grow through talent development programs and generous benefits, including competitive compensation and comprehensive health plans. Join us to make a meaningful impact in the energy sector while enjoying a healthy work-life balance and opportunities for professional advancement.
