Support disability benefit administration at Sun Life using accurate records management, client communication, and bilingual service in a hybrid work environment. Help Canadian plan members navigate benefits with empathy and care.
As a Disability Payment Administrator, you will maintain disability benefit records and process updates, extensions, and file maintenance. You will support Canada Pension Plan and Quebec Pension Plan applications, earnings verification, and benefit expiry management. The role serves English- and French-speaking clients across Canada and worldwide.
Key Responsibilities:
- Administer disability benefit updates, extensions, and file maintenance activities
- Support Canada Pension Plan and Quebec Pension Plan applications
- Verify earnings and manage benefit expiry requirements
- Communicate with clients by inbound and outbound channels
- Identify operational efficiency and process improvement opportunities
Requirements:
- Customer service experience and strong communication skills
- Active listening skills and relationship-building ability
- Strong organization, prioritization, and time-management skills
- Judgment, initiative, resilience, and adaptability
- Fluent written and oral French and English bilingualism
Use bilingual communication, disability benefit knowledge, and careful administration to deliver timely client service at Sun Life.
Bilingual Disability Benefits Administrator in Montréal employer: Sun Life Financial
At Sun Life, we pride ourselves on being an exceptional employer that fosters a supportive and inclusive work culture. With a commitment to employee growth, our unique Sabbatical Program and Care Days ensure that you can balance your professional and personal life while making a meaningful impact in the lives of our Clients. Located in vibrant areas like Waterloo King and Toronto York, you'll collaborate with passionate colleagues and inspiring leaders who are dedicated to helping you reach your full potential.
