Lead billing and payment services at Sun Life in Waterloo, Ontario, using coaching and operational analysis within a hybrid work environment.
As Team Lead, Billing & Payment Services, you will guide approximately five employees while supporting multiple Sun Life business areas. You will strengthen service delivery through performance management, stakeholder partnerships, and continuous improvement. The role focuses on team development, operational effectiveness, and achieving service, quality, and business objectives.
Key Responsibilities:
- Lead, coach, and develop approximately five employees
- Monitor performance, service levels, quality metrics, and workload volumes
- Build partnerships with stakeholders and external clients
- Foster collaboration, learning, innovation, and continuous improvement
- Support planning, process improvements, budgeting, and production needs
Requirements:
- Experience leading, coaching, and developing employees
- Ability to analyze operational metrics and key performance indicators
- Strong communication, relationship-building, and stakeholder management skills
- Experience managing priorities and changing business needs
- Government of Canada Reliability Status security clearance required
Apply your leadership, performance management, and operational analysis skills to advance billing and payment services at Sun Life.
Billing Services Team Lead in Alton employer: Sun Life Financial
At Sun Life, we pride ourselves on being an exceptional employer that fosters a supportive and inclusive work culture. With a commitment to employee growth, our unique Sabbatical Program and Care Days ensure that you can balance your professional and personal life while making a meaningful impact in the lives of our Clients. Located in vibrant areas like Waterloo King and Toronto York, you'll collaborate with passionate colleagues and inspiring leaders who are dedicated to helping you reach your full potential.
