At a Glance
- Tasks: Manage and support 50-70 SMB accounts, ensuring customer success and engagement.
- Company: Fours, a dynamic company based in Vancouver.
- Benefits: Flexible work hours, competitive salary, and opportunities for growth.
- Other info: Join a collaborative team focused on innovation and customer satisfaction.
- Why this job: Make a real difference in SMBs' success while developing your career.
- Qualifications: Experience in customer success and strong communication skills.
The predicted salary is between 62100 - 75900 $ per year.
Fours in Vancouver seeks an SMB Customer Success Manager (Eastern Time) to own a book of roughly 50–70 SMB accounts with up to $25K ARR per account, totaling 1M+ ARR.
You will guide onboarding, adoption, engagement, and retention across the full customer lifecycle.
This full-cycle role relies on async Slack communications, proactive health checks, and collaboration with Account Management to drive renewals and expansions.
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Strategic SMB Customer Success Manager in Vancouver employer: Suger, Inc.
At Fours, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture in our vibrant Vancouver office. As a Customer Success Manager, you'll enjoy competitive compensation, comprehensive healthcare benefits, and the opportunity to work alongside industry leaders who are passionate about driving success for our enterprise clients. With a strong focus on employee growth and a supportive environment, we empower our team members to take ownership of their roles while contributing to the exciting evolution of B2B cloud marketplaces.
