At a Glance
- Tasks: Lead enterprise customer success and manage strategic accounts in a hybrid work environment.
- Company: Join Fours, a dynamic company focused on customer success in Vancouver.
- Benefits: Enjoy competitive salary, flexible schedule, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on innovation and customer satisfaction.
- Why this job: Make a real impact by driving customer engagement and building lasting relationships.
- Qualifications: 3+ years in Customer Success or Account Management with strong communication skills.
The predicted salary is between 82800 - 101200 $ per year.
Lead enterprise customer success for Fours in Vancouver, using strategic account management and proactive customer engagement across a hybrid schedule. As an Enterprise Customer Success Manager, you will own strategic accounts throughout onboarding, adoption, engagement, retention, and renewal. You will manage implementations, understand customer goals and use cases, and build relationships with multiple stakeholders. This full-cycle position supports Fours customers across B2B cloud marketplaces.
Key Responsibilities:
- Own enterprise accounts from kickoff through renewal
- Drive customer health, adoption, engagement, and retention
- Manage implementations and customer lifecycle activities
- Identify expansion opportunities and flag at-risk accounts
- Coordinate with Sales, Product, Engineering, and Account Management
Requirements:
- Three or more years in Customer Success or Account Management
- Experience managing enterprise customers and multiple stakeholders
- Excellent written and verbal English communication skills
- Strong organizational and project management skills
- Proactive, strategic approach to customer needs and risks
Build lasting enterprise relationships at Fours through customer success, implementation leadership, and proactive account management in Vancouver.
Enterprise Customer Success Manager in Vancouver employer: Suger, Inc.
Fours is an exceptional employer that prioritizes employee growth and development, offering a dynamic work culture in the vibrant city of Vancouver. As an Enterprise Customer Success Manager, you'll benefit from a hybrid work schedule that promotes work-life balance while engaging with strategic accounts and fostering meaningful relationships. With a focus on proactive customer engagement and collaboration across teams, Fours provides a supportive environment where your contributions directly impact customer success and business outcomes.
