At a Glance
- Tasks: Provide top-notch service and repairs while troubleshooting technical issues for customers.
- Company: Join a leading medical technology company with a focus on innovation.
- Benefits: Competitive salary, travel opportunities, and hands-on experience in the field.
- Other info: Dynamic role with up to 70% travel across Canada and excellent career growth potential.
- Why this job: Make a real difference in healthcare while gaining valuable technical skills.
- Qualifications: Post-secondary diploma in a technical field or equivalent experience required.
The predicted salary is between 69000 - 92000 $ per year.
Work Flexibility: Field-based
Service Area: Manitoba/Northern Ontario
Shift: Monday – Friday, varying hours dependent upon customer needs
Summary: The Field Service Representative conducts analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations. In this role, you will troubleshoot problems and issues, determine technical solutions in accordance with product and customer specifications, and recommend actions to company or customer representatives for coordinative product solution. Additionally, you will assess product needs in accordance with customer specifications and act as local on-site representative to the customer's organization.
What You Will Do:
- Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction.
- Adhere to account protocols. Responsible for fault isolation and maintenance of equipment at account locations.
- Promote Stryker’s business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel for follow up.
- Provide post sale in-servicing on equipment operation and maintenance.
- Perform warranty, upgrades, field actions, preventative maintenance, installations, deliveries billable or any other related services required by a client.
- Follow all administrative duties in a very accurate and timely manner, assist in the development of new service procedures, provide new product information to customers.
- Maintain an accurate inventory of Stryker equipment and parts.
- Other duties as assigned by Manager/Supervisor.
- Travel up to 70% of the time to any other Province or Territory within Canada for Field service calls, or customer training or daily backfill of other technical duties.
What You Need:
- Required: Post-Secondary Diploma in process (Technical School in Mechanical, Electronics, or Electrical preferred) or equivalent experience.
- Valid driver’s license and outstanding driving record.
Preferred:
- University Degree.
- Background from a Technical School in Mechanical, Electronics or Electrical Background.
Canada Pay Ranges:
Canada: $69,000 - $92,000 CAD Annual
Canada, Burnaby: $74,900 - $99,800 CAD Annual
Field Service Representative – Manitoba/Northern Ontario in Ottawa employer: Stryker
Stryker is an exceptional employer that champions innovation in healthcare technology, offering a dynamic work culture where collaboration and creativity thrive. As a Senior Product Manager in the vibrant Canadian market, you'll have access to unparalleled growth opportunities, working alongside passionate professionals dedicated to enhancing patient care through cutting-edge digital solutions. With a commitment to employee development and a focus on meaningful contributions, Stryker stands out as a rewarding place to advance your career in the healthcare sector.
