At a Glance
- Tasks: Provide top-notch service and repairs while troubleshooting technical issues for customers.
- Company: Join a leading medical technology company with a focus on innovation.
- Benefits: Competitive salary, travel opportunities, and hands-on experience in the field.
- Other info: Travel up to 70% across Canada for exciting field service calls.
- Why this job: Make a real difference in healthcare while gaining valuable technical skills.
- Qualifications: Post-secondary diploma in a technical field or equivalent experience required.
The predicted salary is between 69000 - 92000 $ per year.
The Field Service Representative conducts analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations. In this role, you will troubleshoot problems and issues, determine technical solutions in accordance with product and customer specifications, and recommend actions to company or customer representatives for coordinative product solution. Additionally, you will assess product needs in accordance with customer specifications and act as local on-site representative to the customer's organization.
What You Will Do:
- Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction.
- Adhere to account protocols. Responsible for fault isolation and maintenance of equipment at account locations.
- Promote Stryker’s business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel for follow up.
- Provide post sale in-servicing on equipment operation and maintenance.
- Perform warranty, upgrades, field actions, preventative maintenance, installations, deliveries billable or any other related services required by a client.
- Follow all administrative duties in a very accurate and timely manner, assist in the development of new service procedures, provide new product information to customers.
- Maintain an accurate inventory of Stryker equipment and parts.
- Other duties as assigned by Manager/Supervisor.
- Travel up to 70% of the time to any other Province or Territory within Canada for Field service calls, or customer training or daily backfill of other technical duties.
What You Need:
- Required: Post-Secondary Diploma in process (Technical School in Mechanical, Electronics, or Electrical preferred) or equivalent experience.
- Valid driver’s license and outstanding driving record.
- Preferred: University Degree; Background from a Technical School in Mechanical, Electronics or Electrical Background.
Canada Pay Ranges: $69,000 - $92,000 CAD Annual.
Field Service Representative – Manitoba/Northern Ontario in Ottawa employer: Stryker Corporation (old)
As a Field Service Representative at Stryker, you will join a dynamic team dedicated to delivering exceptional service and support in Manitoba and Northern Ontario. Our company fosters a collaborative work culture that prioritizes employee growth through ongoing training and development opportunities, ensuring you can advance your career while making a meaningful impact on customer satisfaction. With competitive compensation and the flexibility of field-based work, Stryker stands out as an employer committed to both your professional success and personal well-being.
