- Co-ordinate daily activities of the shop and field service requirements.
- Enforce current company policies, expectations and Health and Safety programs.
- Train all Service Technicians through hands on work in the shop and customer locations.
- Communicate deficiencies to Service Technicians and retrain as required to maintain compliance.
- Assist with competency evaluations of service, in conjunction with the Manager and Training Department.
- Handle and control daily work scheduling and time off requests of Service Technicians.
- Organize and conduct monthly review and meetings for the Service Department.
- Execute Hours of Service (HOS), review all inspections, log books and FLRA’s of Service Technicians.
- Assure all company equipment and property is maintained to company expectations.
- Responsible for booking and scheduling of service fleet units and employee certifications.
- Perform service tool inventories and service truck inventories when required.
- Performs training assessments in house and in field for Service Technicians.
- Capable of setting up and running all services on location, from set up to teardown.
- Ability to come up with innovative solutions and strategies to ensure all the day to day services have been controlled.
- Review and sign off on all field service reports (FSR’s).
- Make recommendations to reduce costs and improve efficiencies of the services.
- Lead and work alongside the team members and evaluate their performance in the field.
- Supervise and motivate field staff to provide and deliver excellent services.
- Address all client issues in a timely manner and ensure issues have been resolved.
- Provide technical assistance for bid packaging and presentation.
- Completion of all HSE requirements and drive all HSE initiatives in the field and shop, along with maintaining 100% compliance on DATS.
- On call responsibilities.
- Perform other various duties as assigned by Manager.
Key Position Functions Include
- Co-ordinate daily activities of the shop and field service requirements.
- Enforce current company policies, expectations and Health and Safety programs.
- Train all Service Technicians through hands on work in the shop and customer locations.
- Communicate deficiencies to Service Technicians and retrain as required to maintain compliance.
- Assist with competency evaluations of service, in conjunction with the Manager and Training Department.
- Handle and control daily work scheduling and time off requests of Service Technicians.
- Organize and conduct monthly review and meetings for the Service Department.
- Execute Hours of Service (HOS), review all inspections, log books and FLRA’s of Service Technicians.
- Assure all company equipment and property is maintained to company expectations.
- Responsible for booking and scheduling of service fleet units and employee certifications.
- Perform service tool inventories and service truck inventories when required.
- Performs training assessments in house and in field for Service Technicians.
- Capable of setting up and running all services on location, from set up to teardown.
- Ability to come up with innovative solutions and strategies to ensure all the day to day services have been controlled.
- Review and sign off on all field service reports (FSR’s).
- Make recommendations to reduce costs and improve efficiencies of the services.
- Lead and work alongside the team members and evaluate their performance in the field.
- Supervise and motivate field staff to provide and deliver excellent services.
- Address all client issues in a timely manner and ensure issues have been resolved.
- Provide technical assistance for bid packaging and presentation.
- Completion of all HSE requirements and drive all HSE initiatives in the field and shop, along with maintaining 100% compliance on DATS.
- On call responsibilities.
- Perform other various duties as assigned by Manager.
Preferred Candidates Will Possess a Combination Of The Following
- Minimum 8 - 10 years of comprehensive knowledge of wellhead products and service industry.
- Previous management or supervisory experience is an asset.
- Service Technician Level 3 qualifications and training requirements or industry equivalent.
- Comprehensive knowledge of all wellhead products and the service industry.
- Strong troubleshooting and conflict resolution skills
- Strong leadership, interpersonal and customer service skills.
- Excellent written and oral communication skills.
- Class 3 Drivers License, ability to produce a current driver's abstract.
In order to meet customer site access safety requirements, applicants must participate in an alcohol and drug test and show compliance with Stream-Flo’s Alcohol and Drug Policy before being considered eligible for hire.
Stream-Flo offers a competitive salary, profit sharing and a comprehensive benefit program to prospective employees, as well as the opportunity to work in an entrepreneurial environment, characterized by continued growth and strong business results.
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Service Supervisor - SFI Red Deer employer: Stream-Flo Industries
Stream-Flo Group of Companies is an exceptional employer, offering a dynamic work environment where innovation and quality are at the forefront. With competitive salaries, profit sharing, and a comprehensive benefits program, employees are encouraged to grow within their roles while contributing to cutting-edge projects in the wellhead industry. Located in Canada, the company fosters a culture of collaboration and entrepreneurial spirit, making it an ideal place for those seeking meaningful and rewarding employment.
