Strategic Solutions Technology Staffing Inc. provided pay range
This range is provided by Strategic Solutions Technology Staffing Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
CA$90,000.00/yr - CA$100,000.00/yr
Direct message the job poster from Strategic Solutions Technology Staffing Inc.
Innovating and disrupting how companies recruit and retain top talent in the GTA
Our client is seeking a strong IT Support Lead to join their growing IT Operations team. This hands-on leadership role combines people management, end-user support, and full-lifecycle IT asset management for their Montreal office. You will be the primary in-person technology partner for over 100 local colleagues, collaborating closely with teams in Toronto, New York, and Europe to deliver a seamless global IT experience. The role is hybrid, requiring 3-4 days in the office.
Responsibilities:
- Lead & Coach the Service Desk (30%)
- Mentor and schedule help-desk team; set SLAs, track KPIs, and foster a customer-first culture.
- Manage the queue (Freshservice) ensuring incidents, requests, and changes are addressed promptly.
- Deliver Hybrid & On-Site Support (30%)
- Provide desk-side support for hardware, SaaS platforms (Google Workspace, Slack, Zoom, 1Password, etc.), and meeting spaces.
- Onboard and offboard employees (accounts, training, etc.).
- Coordinate occasional after-hours maintenance or urgent support.
- Own IT Asset Lifecycle (30%)
- Forecast, order, receive, image, deploy, track, and retire laptops, mobile devices, peripherals, and conference-room tech.
- Maintain a 100% accurate hardware/software CMDB; report on stock levels, warranty renewals, and depreciation.
- Contribute to Continuous Improvement & Security (10%)
- Assist the Director, IT with evaluating new tools, proof-of-concepts, and policy implementations.
- Promote cybersecurity best practices; collaborate with Security team on audits and awareness campaigns.
What You Bring:
- 5+ years in IT support, with at least 3 years leading or mentoring a service desk team.
- Fluency in French and English (written & spoken) to support our bilingual user base.
- Experience managing asset inventory, procurement, and vendor relationships.
- Strong knowledge of Windows and Mac OS endpoints; familiarity with MDM tools (e.g., Jumpcloud).
- Admin-level experience with cloud collaboration suites (Google Workspace preferred).
- Ability to work on-site most of the week, with occasional travel (e.g., Toronto) and after-hours support when needed.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Referrals can double your chances of interviewing at Strategic Solutions Technology Staffing Inc.
Set job alerts for “Information Technology Support Manager” roles.
Location: Montreal, Quebec, Canada | Salary: CA$30.00-$35.00/hour | Posted: 3 weeks ago
#J-18808-Ljbffr
Contact Details:
Strategic Solutions Technology Staffing Inc. Recruitment Team
