Deliver timely client support with Salesforce and Slack as a Customer Experience Associate working onsite Monday through Friday in Delta, BC.
Stord seeks a Customer Experience Associate I for foundational case management and professional client communication. You will execute established processes, address standard inquiries, and build problem-solving skills. The role supports clients across Salesforce, email, Slack, and other tools.
Key Responsibilities:
- Respond to inquiries within established response and resolution expectations
- Acknowledge, triage, and update clients through resolution
- Manage assigned cases from intake through resolution
- Document, categorize, and update cases accurately in Salesforce
- Escalate complex or unclear issues to senior team members
Requirements:
- Two years in customer support, client experience, or related work
- Comfort working across multiple tools and systems
- Customer-facing or supply chain experience preferred
- CRM or ticketing system familiarity preferred
- Availability onsite Monday through Friday, 8:30am to 5:30pm
Use Salesforce, email, and Slack to provide accountable client support while developing stronger case management and problem-solving skills.
