Dispatcher – Richmond Hill

Job Requirements:

PT Dispatcher - Richmond Hill, ON (Mon-Fri Required)

Starting wage - $21.00/Hour

Responsibilities:

• Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work.
• Ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplished on-time.
• Communicates all relevant details of driving assignments to drivers to ensure proper execution.
• Assists drivers with routing directions and directs them to perform special services when required.
• Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for part-time staff for violations of company policies.
• Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.
• Notifies District and CSC personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.
• Maintains route documentation and records for the purpose of providing accurate and reliable information to customers and complies with school board and province requirements.
• Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.
• Maintains high compliance to dispatch standard operating procedures.
• Handles customer concerns and requests for information in an expeditious and professional manner.
• Escalates unresolved issues to management as appropriate.

Work Experience Qualifications:

• High school diploma or GED.
• Previous dispatch experience is preferred.
• Knowledge of surrounding geographic area to ensure effective and efficient routing.
• Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching.
• Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills).
• Ability to read and interpret documents and instructions from customers and other team members.
• Ability to perform work activities requiring cooperation and instruction.
• Ability to function in a fast-paced environment, under substantial pressure.
• Ability to work within the appropriate level of independence.
• Ability to problem solve.
• Ability to operate two-way and emergency radio systems.
• Ability to use office machines (fax, scanner, copier, zip drive, telephone system).
• Ability to use Microsoft Office Program and computerized routing software.
• Ability to work independently.
• Ability to read road and street maps.
• Ability to keep organized and accurate records relating to overall dispatch and routing responsibilities.

Stock Transportation is an Equal Opportunity Employer.