Start your journey with Stingray as a Digital Signage Support Specialist based in Montreal. Resolve complex escalations and contribute to enhancing customer experience.
As part of Stingray's Customer Support division, you will be the key resource for technical challenges involving digital signage. We seek someone who thrives in a fast-paced environment and possesses both technical knowledge and strong organizational skills. You will handle escalations, perform troubleshooting, and ensure proper documentation, all while working closely with support teams.
Key Responsibilities:
- Lead resolution of Level 2 support escalations
- Prepare and dispatch technician work scopes effectively
- Investigate digital signage hardware/software issues autonomously
- Update and maintain technical documentation for support clarity
- Collaborate with team members on escalating requests
Requirements:
- Minimum 2 years in a technical support background
- Expertise in networking and digital signage software
- Hands-on experience with relevant hardware types
- Bilingual in French and English
- Autonomy and adaptability in a changing environment
Channel your passion for technology and customer support at Stingray in Montreal.
Montreal Digital Signage Support Specialist in Montréal employer: Stingray
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