Elevate customer satisfaction as a Customer Training Coordinator at Stiles University in Grand Rapids, MI. You'll manage training operations, course logistics, and customer interactions to ensure successful program delivery.
In this full-time, on-site position, you will oversee everything from course scheduling to customer communications, acting as the main contact for instructors and sales teams. Your role supports a seamless training experience while maintaining training data within Salesforce and other systems. You will also enhance overall operational efficiency and customer engagement through your initiatives.
Key Responsibilities:
- Administer training programs including scheduling and enrollment management
- Serve as primary contact for stakeholders regarding training services
- Coordinate materials, logistics, and classroom setup for training
- Maintain records and documentation within Salesforce systems
- Identify process improvements to enhance customer experience
Requirements:
- Bachelor's degree or equivalent experience required
- 3-5 years in training coordination or administration
- Proficiency in Salesforce and Microsoft Office required
- Strong organizational and communication skills
- Ability to manage multiple priorities effectively
Make a difference in customer training programs while contributing to the success of Stiles University.
