Lead client inquiries, escalations, and service quality for State Street Alternatives Registration Services. Apply relationship management skills within institutional fund operations.
As a Registration Services Senior Associate, you will manage client service activities for alternative investment fund managers. Responsibilities include handling inquiries, supporting meetings and presentations, and maintaining strong client relationships. You will also oversee service KPIs, resolve operational issues, and coordinate successful client implementations.
Key Responsibilities:
- Manage client inquiries and serve as escalation point
- Support client meetings, presentations, and conferences
- Maintain client relationships for Registration Services
- Ensure KPIs are established and understood
- Coordinate onboarding, conversions, and client changes
Requirements:
- Three to five years of related industry experience
- Transfer agency, fund of funds, or fund accounting experience
- Knowledge of hedge fund products
- Exposure to hedge fund audits and pricing
- Knowledge of subscription, redemption, and transfer documents
Use client service, escalation management, and fund operations experience to support State Street Alternatives' institutional relationships.
Registration Services Client Operations Lead in Toronto employer: State Street
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