Some of what you will do
Support the Data Center Operations team by coordinating day-to-day maintenance activities, tracking infrastructure project tasks, and maintaining the operational documentation that keeps the data center environment running reliably. Serve as the coordination point between engineers, vendors, and leadership — making sure maintenance windows are scheduled, work is tracked to completion, and records are accurate and audit-ready. Maintain task and project tracking using tools such as ServiceNow or Jira Kanban boards to ensure visibility and accountability across the team.
Job Description
Some of what you will do
Support the Data Center Operations team by coordinating day-to-day maintenance activities, tracking infrastructure project tasks, and maintaining the operational documentation that keeps the data center environment running reliably. Serve as the coordination point between engineers, vendors, and leadership — making sure maintenance windows are scheduled, work is tracked to completion, and records are accurate and audit-ready. Maintain task and project tracking using tools such as ServiceNow or Jira Kanban boards to ensure visibility and accountability across the team.
Specifically, You Will
- Coordinate scheduling of routine and preventive maintenance for data center infrastructure (server rooms, network closets, power, and cooling systems).
- Track maintenance windows and change activities using ServiceNow, or an equivalent ITSM tool, to minimize disruption to production systems.
- Serve as the first point of coordination for on-site vendor visits and service calls.
- Track tasks, timelines, and dependencies for data center infrastructure projects using a Kanban board (e.g., Jira) or equivalent tracking tool.
- Maintain project trackers and flag schedule or resource risks to the Manager, Data Center Operations.
- Support post-project documentation and close-out activities.
- Maintain accurate runbooks, maintenance logs, asset inventories, and vendor service records.
- Support change management documentation and audit / compliance readiness for the data center environment.
- Identify and document opportunities to standardize or improve recurring operational processes.
- Coordinate communication between the Data Center Operations team, vendors, and other Enterprise Technology and Systems groups.
- Support purchase order and invoice tracking for data center vendor contracts, in partnership with vendor management.
- Prepare status updates, dashboards, and reporting materials for team and leadership review.
Some Of What You Need
- Post-secondary education in Information Technology, Business Administration, or a related field, or equivalent work experience.
- 3–5 years of experience in IT operations, project coordination, or infrastructure / data center support.
- Experience supporting vendor relationships or contract / PO administration is an asset.
- Experience in a retail, distribution, or multi-site IT environment is an asset.
- Strong organizational skills with proven ability to manage multiple concurrent tasks and deadlines.
- Working knowledge of ITSM / ticketing tools such as ServiceNow, and task or project tracking tools such as Jira Kanban boards, for tracking incidents, changes, and tasks.
- Proficiency in Microsoft Excel, Word, and PowerPoint for tracking and reporting.
- Excellent written and verbal communication skills; comfortable coordinating between technical and non-technical stakeholders.
- Exposure to ITIL practices (change, incident, and problem management) is an asset.
- Familiarity with data center infrastructure (servers, storage, networking, power / cooling systems) is an asset.
Physical Demands/working Conditions
- Office environment – Hybrid, with 4 days onsite in Richmond Hill, subject to the hybrid policy.
- Occasional data center site visits may be required to support maintenance coordination.
Some Of What You Will Get
- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs
- And more...
About Us
We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.
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IT Operations Process Coordinator in Richmond Hill employer: Staples
Tendance est un employeur exceptionnel qui valorise l'innovation et l'engagement des employés. En tant que Leader en Communication Interne B2B, vous bénéficierez d'une culture de travail collaborative et dynamique, avec des opportunités de croissance professionnelle continue. Situé au cœur de l'environnement stimulant de Bureau en Gros/Staples Canada, vous aurez la chance de contribuer à des initiatives significatives tout en développant des relations solides avec les parties prenantes.
