At a Glance
- Tasks: Lead the wireless department, inspire your team, and enhance customer experiences with the latest tech.
- Company: Join Staples Canada, a dynamic and inclusive workplace focused on growth and learning.
- Benefits: Enjoy discounts, health benefits, performance bonuses, and ongoing learning opportunities.
- Other info: We're committed to diversity and inclusion, welcoming all backgrounds and perspectives.
- Why this job: Be a tech champion and help customers achieve their goals while growing your career.
- Qualifications: Post-secondary education preferred, with 2+ years in wireless sales and supervisory experience.
The predicted salary is between 42750 - 52250 $ per year.
As the Working and Learning Company, we at Staples Canada are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions.
Some Perks And Benefits:
- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs
- And more...
We are building an inclusive and diverse team. Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.
Some of what you will do:
- Partner with management to identify and achieve short and long-term goals for the wireless department.
- Ensure team understands connection between store financial success and the wireless department.
- Lead and model selling by cultivating a selling culture with associates to achieve current goals and targets.
- Lead and model unlocking the whole store play by engaging with customers and associates in other departments when not engaged with a customer at the wireless kiosk.
- Effectively resolve customer concerns and escalate to management when appropriate.
- Perform follow-up calls to solicit feedback on sales and promote additional products and services where applicable.
- Take opportunities to identify and grow new business opportunities and prospects such as generating referrals and participating in outreach activities.
- Work with various market leaders including General Manager, Divisional Sales Manager, Regional Sales Manager, Retail Sales, and Services Manager to target and generate business sales leads and referrals.
- Provide management with relevant sales information.
- Participate in the recruitment, hiring and onboarding processes within their department.
- Be accountable for training and coaching associates in all aspects of sales and customer engagement.
- Understand and adhere to all asset protection and privacy policies, and coach others to do so as well.
Some of what you need:
- Completion of post-secondary education is preferred.
- 2+ years of Wireless Sales experience.
- 1+ years in a supervisory role with direct accountability for achieving sales targets is preferred.
- Ability to resolve clients' concerns in a diplomatic manner.
- Ability to plan, organize and prioritize efficiently to effectively handle daily responsibilities and serve our customers.
- Capacity to work independently and seek out assistance as required.
Wireless Sales Supervisor in Aurora employer: Staples
Tendance est un employeur exceptionnel qui valorise l'innovation et l'engagement des employés. En tant que Leader en Communication Interne B2B, vous bénéficierez d'une culture de travail collaborative et dynamique, avec des opportunités de croissance professionnelle continue. Situé au cœur de l'environnement stimulant de Bureau en Gros/Staples Canada, vous aurez la chance de contribuer à des initiatives significatives tout en développant des relations solides avec les parties prenantes.
