Some of what you will do:
- Own day-to-day administration, configuration, and performance of the Salesforce platform. Enable scalable execution by ensuring system stability, data integrity, and efficient workflows while supporting Sales Enablement teams in delivering user training and adoption.
- Administer and configure Salesforce Lightning, including Sales Cloud, Service Cloud, profiles, roles, permissions, layouts, and objects.
- Build and maintain declarative automation such as Flows, approval processes, and validation rules to support business requirements.
- Manage data quality, duplication, governance, and hygiene standards across account, contact, pipeline, and campaign data.
- Provide primary Salesforce user support, including access management, issue troubleshooting, ticket resolution, and system documentation.
- Create reports and dashboards, identify system inefficiencies, and support release cycles, enhancements, and roadmap-driven improvements.
Some of what you need:
- Salesforce Administrator Certification, ADM 201, required.
- 3-5+ years of Salesforce Administration experience, preferably supporting sales organizations and pipeline management.
- Strong understanding of Salesforce Lightning, including Sales Cloud and Service Cloud.
- Proficiency with declarative automation tools, with Flows preferred, along with strong data management and analytical skills.
- Strong problem-solving, attention to detail, prioritization, stakeholder communication, and collaboration skills in a fast-paced environment.
Physical demands/working conditions:
- Office environment - Hybrid, with 4 days onsite in Richmond Hill, subject to the hybrid policy.
Some of what you will get:
- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs
- And more…
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B2B Salesforce Administrator in Richmond Hill employer: Staples Canada
At Staples Canada, we pride ourselves on being an excellent employer by fostering a dynamic and inclusive work culture that encourages collaboration and innovation. As a Senior Product Manager, you will have access to comprehensive benefits, including health and dental coverage, performance bonuses, and robust learning and development programs, all while working in a hybrid environment in Richmond Hill. Join us to make a meaningful impact as we inspire our customers and communities to work smarter and grow together.
