At a Glance
- Tasks: Lead teams to deliver exceptional customer experiences and resolve escalated situations.
- Company: Join Staples Canada, a leader in retail with a customer-first approach.
- Benefits: Competitive salary, career growth opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities for personal and professional development.
- Why this job: Shape customer experiences and develop talent while making a real impact.
- Qualifications: 2-3 years of retail management experience and strong communication skills.
The predicted salary is between 38700 - 47300 $ per year.
Shape exceptional customer experiences at Staples Canada with strong communication, team coaching, and a customer-first mentality.
Lead relationships that support lasting business partnerships.
As an Assistant Manager, you will guide teams serving customers and associates through effective coaching and daily communication.
You will offer tailored products and services, resolve escalated situations, and support longer-term partnerships.
Your leadership will also develop talent and maintain consistent customer engagement.
Key Responsibilities
- Coach teams to provide exceptional customer service
- Engage customers with tailored products and services
- Resolve escalated customer situations effectively
- Maintain daily team communication and consistency
- Execute sales and customer engagement tools
Requirements
- Two to three years of retail management experience
- Direct accountability for sales and service targets
- Customer and sales-focused team leadership experience
- Excellent communication and interpersonal skills
- Ability to prioritize, organize, and multitask
Use customer experience leadership, communication, and coaching skills to strengthen Staples Canada's customer-first retail service.
Customer Experience Assistant Manager in Kirkland employer: Staples Canada
At Staples Canada, we pride ourselves on being an excellent employer by fostering a dynamic and inclusive work culture that encourages collaboration and innovation. As a Senior Product Manager, you will have access to comprehensive benefits, including health and dental coverage, performance bonuses, and robust learning and development programs, all while working in a hybrid environment in Richmond Hill. Join us to make a meaningful impact as we inspire our customers and communities to work smarter and grow together.
