Account Manager – British Columbia in Richmond

StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels.

Reporting to the Manager, Client Services, you’ll play an integral role in post-sales client relationships as it relates to user adoption of the StackAdapt platform, campaign management, client retention and account expansion opportunities. You’ll work closely with your Account Executives, Client Service support teams, and cross functional teams to maximize the campaign ROI of our customers. Additionally, this role will allow you to use your RTB/Programmatic media buying experience to optimize campaigns and come up with unique solutions that ensure our clients are satisfied with their campaign performance.

StackAdapt is a Remote First company although we are requiring candidates be located in Western Canada, with a strong preference of someone in the Greater Vancouver area.

What you'll be doing:

• Act as the main point of contact for your portfolio of clients across a wide range of verticals.
• Design unique campaign strategies within the StackAdapt platform.
• Ensure client campaigns are successful by providing regular reporting on their campaign goals, providing strategic solutions and optimizations to meet identified KPIs.
• Set up/traffic advertising campaigns on the StackAdapt DSP, including third party tag implementation and pixel creation/troubleshooting.
• Participate in the identification of upselling opportunities and improve services such as the development of tools, procedures and reports aimed to increase efficiency.
• Optimize campaigns and recommend new opportunities by analyzing campaign performance on a regular basis.
• In-person and virtual meetings, presentations, Quarterly Business Reviews and training/education.
• Provide Strategic Thought Leadership, acting as a strategic advisor to your clients.
• Travel up to 20% of time.

What you'll bring to the table:

• 3+ years of experience in Real Time Bidding/programmatic expertise (DSP, Ad Network).
• Experience running Google Ad Words, Facebook Ads or executed through a DSP as a self-serve user.
• Proven success in managing client relationships and delivering service excellence.
• Focus on retaining accounts and growing revenue.
• The ability to grasp and communicate technical concepts and platform-based knowledge.
• Familiarity with the latest digital advertising trends and ideas.
• Experience working with complex databases is a plus.

StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability, superpower status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. StackAdapt is committed to providing an inclusive and accessible recruitment process. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require an accommodation, please let us know.