Specialist, Volunteer and Student Services in St. Thomas

At STEGH, we are committed to providing exceptional patient care and improving the health of our community. Our Hospital is a dynamic environment where teamwork and compassion are at the forefront of everything we do.

WHAT YOU WILL BE DOING:

• Reporting to the Manager, Human Resources, this role is responsible for leading the volunteer program, engaging the volunteer team and ensuring volunteers are selected, oriented, trained and evaluated for placement aligned to the Hospital’s mission, vision and values.
• The role also serves as the primary point of contact for all student placements.
• Coordinate and oversee the hospital’s volunteer program, including recruitment, onboarding, scheduling, training, engagement, and recognition initiatives for 80+ volunteers.
• Manage post-secondary student placements in nursing, allied health, and clerical disciplines, supporting 300-400 placements annually.
• Coordinate secondary school co-op placements and job shadow opportunities, ensuring all onboarding and compliance requirements are met.
• Build and maintain partnerships with educational institutions and hospital leaders to facilitate quality placement experiences.
• Secure and manage affiliation agreements with academic partners and ensure organizational requirements are met.
• Develop and deliver orientation and ongoing training programs for volunteers in alignment with hospital policies and best practices.
• Collaborate with departmental leaders to develop volunteer opportunities and related procedures.
• Provide support for volunteer performance management, including coaching, feedback, conflict resolution, and recognition.
• Promote volunteer and student opportunities through job fairs, community outreach, and stakeholder engagement.
• Represent the hospital on regional volunteer and academic partnership committees to support collaboration and continuous improvement.
• Foster an engaged and informed volunteer workforce through regular communication, meetings, and recognition activities.

WHAT YOU MUST HAVE:

• Post-secondary diploma/degree in Human Resources, Business, social science or a related program from an accredited college.
• Minimum three (3) years’ experience working with volunteers and/or students in a healthcare environment.
• Demonstrated expertise in Volunteer Management Software Systems and Learning Management Systems.
• Thorough knowledge of the Employment Standards Act, Human Rights, AODA.
• Ability to demonstrate a high degree of confidentiality, discretion, tact and an exceptional level of professionalism.
• Competent with Microsoft Office Programs including Word, Excel, PowerPoint, SharePoint and Outlook.
• Well-developed communication and interpersonal skills with ability to positively influence others and develop trusting relationships.
• Advanced ability to establish rapport quickly and collaborate effectively.
• Excellent organizational skills and ability to work in a fast-paced environment.
• Positive attitude, strong work ethic and results-orientated.
• Demonstrated knowledge of and commitment to ensuring patient and staff safety.
• Excellent attendance and performance record.

WHAT WE PREFER YOU HAVE:

• Lean Yellow Belt Certification.
• Experience in event planning and adult learning methods an asset.
• Membership in Professional Association of Volunteer Resources (PAVRO) or Canadian Association of Volunteer Resources (CAVR).
• Crucial Conversations.

HOURS:

The successful candidate will work Monday – Friday (37.5 hours weekly) with a willingness to adjust their schedule to meet the needs of the organization.

WHAT’S IN IT FOR YOU?

• Health Care of Ontario Pension Plan (HOOPP).
• Full Time Status: Paid vacation and a comprehensive benefits plan.
• Part Time Status: Percentage of earnings in lieu of vacation/benefits.
• Training and development opportunities.
• Access to our Health and Wellness 360 Program including an onsite social worker.
• Yoga, stretching, mindfulness sessions and much more!
• Access to a walking track, exercise circuits and the hospital gym.
• An opportunity to contribute to a compassionate, diverse and talented workplace.
• Be a part of a team environment where ideas for continuous improvement are encouraged and heard.

This posting is to fill an existing vacancy within the organization.