Under the supervision of the Manager, Career and Student Services, the Student Services Navigator (SSN) is the front-facing and initial point of contact for St. Lawrence College community members (including prospective students, students, staff, alumni, and guests). The primary focus of the role is to provide an exceptional service with the goal of enhancing the students' experience through addressing their needs or providing an effective referral.
This role offers an integrated intake and triage function across multiple services. Working with each campus, this position provides: service area-specific intakes, assesses eligibility for service and assists with service requirements, answers more in-depth inquiries regarding service provision, books service appointments with relevant service areas, triages access to services, and those seeking guidance on service access and responses to situations pertinent to college programs.
QUALIFICATIONS
Education and Experience:
A minimum of a 2-year diploma in Office Administration or equivalent qualification.
A minimum of 2 years' experience in a digitized office setting, demonstrating outstanding customer service skills, professional conduct, and problem-solving abilities.
Other Required Qualifications:
- Non-violent Crisis Intervention training and/or ASIST training is required.
- Experience providing service to diverse populations, including international individuals.
- Responding to client needs in a sensitive and positive manner.
- Maintaining a high degree of confidentiality.
The successful incumbent must have the ability to report to the work location.
This posting is for an existing vacancy at St. Lawrence College. This competition will be processed in accordance with College policy, the Academic and Support Staff Collective Agreements. In addition to comparing candidates' qualifications and experience to the listed technical skills, education, work experience, and personal characteristics (values, attitudes, motivation, and performance), the seniority of Bargaining Unit members will be considered. If the search extends beyond the Bargaining Unit, consideration will be given to accumulated service with the College.
The College is committed to employment equity and diversity in the workplace. We encourage and welcome applications from members of the designated groups, including women, racialized minorities, Indigenous peoples, persons with disabilities and persons of any sexual orientation and identity. St. Lawrence College is committed to an inclusive, barrier-free selection process. SLC provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at employ@sl.on.ca . To obtain a copy of this position vacancy or any of the position related documents in an alternate format please contact employ@sl.on.ca and our Talent Management Consultants will address your requests for accommodation confidentially.
This job opportunity is open to both internal and external applicants. Only those who are selected for an interview will be contacted.
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Student Services Navigator in Kingston employer: St. Lawrence College
St. Lawrence College is an exceptional employer that fosters a vibrant and inclusive work culture, prioritizing student success and innovative teaching methods. With a commitment to professional development, faculty members benefit from ongoing support and resources, ensuring they can effectively engage diverse learners. Located in Cornwall, the college offers a collaborative environment where educators can thrive and contribute to shaping future leaders in the esthetics field.
