Telecommunicator in Hamilton

Position Details

Job Number: JR02025

Department: Telecommunications and Information Desk

This position may be scheduled at any of the following sites: Charlton Campus (Hamilton Downtown)

Job Type: Regular, Full time

Contract Duration: (If applicable) 0 months

Number of Positions: 1

Union: CUPE Local 786

Hourly Rate (Min / Max): $30.11 - $32.72

Schedule

Work Days: Holidays, Monday to Sunday, Weekends

Time of Day: , Afternoons, Days, Evenings, Nights

Shift: Hours - 4, Hours - 7.5, Various Rotating

Shift Start: (If applicable) AM 07:00, AM 08:00, AM 09:00, AM 10:00, PM 13:00, PM 15:00, PM 17:00, PM 23:00

Reason for Posting: Posting is for a role with an existing vacancy

Application Dates

Opening Date: 2026-09-15

Closing Date: 2026-09-22

Job Description

Position Summary

The Telecommunications Department a vital service operates 24-7 providing essential communication links in a timely professional and efficient manner to both internal and external clients through switchboard and paging services in accordance with departmental and hospital procedures. The Telecommunicators process calls and pages; initiate/respond to codes; dispatch security and porters; monitor fire panels gas and building alarms and security systems; distribute pagers keys and on-call rooms; process incoming telephone trouble calls; support information desk inquires; maintain daily schedule rosters for all on-call disciplines and other clerical duties as assigned.

Qualifications

• Grade 12 education or equivalent required
• Minimum of 6 months related experience working in a switchboard preferably in a healthcare setting
• Proven knowledge of switchboard and locating tools and processes
• Knowledge and skills using computers including Windows based systems at a intermediate level: MS Office (Outlook Word Excel) internet and intranet searches
• Proficiency in keyboarding typing 35 wpm (subject to testing)
• Clerical testing may be required as part of the selection process
• Knowledge and familiarity with hospital terminology services personnel and processes is preferred
• Emergency Responders course would be considered a strong asset
• Excellent interpersonal and customer service skills with proven success in assisting others in a team environment
• Comfortable using a Public Address system (making overhead announcements with clear pronunciation)
• Well-developed organizational skills with the ability to work independently in a fast-paced environment and prioritize tasks appropriately
• Proven strong work performance and attendance record are essential
• Ability to maintain composure while performing multiple tasks

Responsibilities

• Maintains confidentiality and release of information in accordance with hospital policy at all times
• Answer main hospital internal and external telephone lines and emergency lines
• Efficiently process calls in an accurate and courteous manner
• Answer inquiries of callers in accordance with hospital policy giving accurate information or referring calls using a PC based directory and paging system
• Maintains a positive image of the Hospital in telephone and personal communication with patients vendors staff visitors and external callers
• Operates paging equipment: pagers overhead announcements for routine and emergency requests according to department and hospital policies and procedures
• Page healthcare providers and key hospital personnel as per hospital policy in a timely manner
• Monitors fire panels gas and building alarms and security systems
• Supports directing and responding to inquiries at the Information Desk
• Maintains accurate documentation and record of daily activities
• Update on-call schedules used for locating hospital staff
• Performs all duties related to connecting and disconnecting patient phone service as required
• Helps staff members regarding voicemail and telephone features teleconferencing processing incoming trouble calls
• Distributing keys and pagers and assigning on-call rooms to authorized staff
• Performs equipment testing exercises and assists with fire drills and fire bell testing reporting malfunctions accordingly
• Participates in the orientation and training of new employees
• Reviews and commits to applicable departmental and hospital policies and procedures
• Performing basic clerical functions for department as needed monitors On-Call Schedule Inbox
• Provides administrative support for departmental activities and other duties as assigned by the Manager/Supervisor

St. Joseph's Health System (SJHS) and its member organizations are equal opportunity employers and strives for equity, inclusiveness, and diversity in all programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values.

SJHS and its member organizations are committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process recruit@stjoes.ca.