At a Glance
- Tasks: Lead global customer experience initiatives and drive innovation in service operations.
- Company: SSENSE, a cutting-edge tech platform based in Montreal.
- Benefits: Competitive salary, innovative work environment, and opportunities for professional growth.
- Other info: Join a dynamic team focused on innovation and excellence.
- Why this job: Shape the future of customer experience with technology and make a global impact.
- Qualifications: Experience in customer experience management and strong leadership skills.
The predicted salary is between 135000 - 165000 $ per year.
SSENSE, plateforme technologique montréalaise, recherche un Directeur(trice) principal(e) des opérations de l’expérience client (CX) pour diriger les initiatives mondiales en matière de service client et de protection des actifs. Vous piloterez trois piliers critiques et consoliderez les cadres opérationnels et budgétaires. Vous orchestrerez l’innovation technologique, notamment des workflows automatisés et des intégrations IA/LLM, afin de réduire les délais et d’améliorer la sécurité.
Global Senior Director, Customer Experience & Innovation in Montréal employer: SSENSE
SSENSE is an exceptional employer that fosters a dynamic and innovative work culture, allowing Senior Financial Analysts to thrive in a collaborative environment. With a strong emphasis on employee growth, SSENSE offers opportunities for professional development and the chance to make a significant impact on business strategies. Located in a vibrant city, employees enjoy a stimulating atmosphere that encourages creativity and forward-thinking.
