Join SPS Commerce as a Customer Success Manager in a hybrid role based out of Toronto. Focus on managing 200+ CPG brand accounts to drive value through strategic engagement and innovative solutions.
In this essential position, you will expand the Emerging Market by ensuring strong client relationships and consistently delivering success via technology-enabled processes. Your ability to leverage data will be critical in monitoring KPIs and managing operational tasks, enhancing customer retention and satisfaction.
Key Responsibilities:
- Manage portfolios of 200+ accounts with strong engagement
- Standardize onboarding and success planning processes
- Track account health metrics to identify risks
- Initiate campaigns to boost product adoption and usage
- Contribute insights for Go-To-Market strategy revisions
Requirements:
- High school diploma; Bachelor's degree preferred
- 1-2 years in customer-facing roles or internships
- Understanding of SaaS business concepts
- Strong verbal and written communication abilities
- Organized in managing deadlines and tasks
Grow your career in customer success at SPS Commerce, impacting the retail supply chain!
Customer Success Manager for CPG Brands in Toronto employer: SPS Commerce
SPS Commerce is an exceptional employer that fosters a dynamic and supportive work culture in Toronto, where employees are empowered to grow their careers in sales and marketing. With comprehensive training programs and collaborative opportunities, you will not only enhance your lead-generation skills but also play a vital role in driving the company's success in the global retail supply chain. Join us to be part of a team that values innovation, teamwork, and personal development.
