Lead enterprise customer success at SPS Commerce through strategic account planning, executive relationships, and SaaS adoption across a hybrid office model.
As a Senior Customer Success Manager, you will guide customers throughout their lifecycle and align post-sales efforts with strategic goals. You will build repeatable processes, use SPS Commerce products to drive adoption, and help customers realize value. The role supports retention, expansion, and long-term partnerships.
Key Responsibilities:
- Build relationships and advise customers on successful partnerships
- Create plans addressing strategic goals and business challenges
- Deliver revenue recovery services efficiently and effectively
- Monitor account performance and implement adoption programs
- Forecast expansion revenue and renewal pipelines for leadership
Requirements:
- Bachelor's degree or equivalent education and experience
- Two-plus years of Customer Success Management experience
- SaaS environment experience or experience with SaaS clients
- Experience with C-level and SVP-level executives
- Strong communication, organization, listening, and time management skills
Apply customer success leadership, executive communication, and SaaS expertise to grow adoption and value for SPS Commerce customers.
Senior Enterprise Customer Success Manager in Toronto employer: SPS Commerce, Inc.
SPS Commerce is an exceptional employer that prioritizes a collaborative and inclusive work culture, making it an ideal place for GTM Engineers to thrive. With a strong commitment to employee growth, competitive compensation, and a comprehensive benefits package, employees are empowered to innovate and make meaningful contributions to the global retail supply chain. The remote work flexibility in Ontario allows for a balanced lifestyle while being part of a dynamic team dedicated to transforming commerce.
