Drive SaaS customer adoption as a Customer Success Manager II at SPS Commerce in a hybrid Toronto, Minneapolis, or Rogers office.
You will guide customers throughout their lifecycle by aligning strategic goals with SPS Commerce products and resources. This role requires customer success management or business experience, relationship building, and executive communication. You will lead post-sales processes that deliver measurable customer value.
Key Responsibilities:
- Understand customer business models and build trusted adviser relationships
- Create success plans, metrics, targets, and strategic recommendations
- Monitor account performance and drive adoption at low-usage accounts
- Deliver revenue recovery services supporting retention and satisfaction
- Forecast expansion revenue and renewal pipeline progress
Requirements:
- Bachelor's degree or equivalent education and experience
- Two-plus years Customer Success Management experience, or business experience
- Experience working in SaaS environments or with SaaS clients
- Executive relationship and business review experience
- Strong communication, presentation, organization, and time management skills
Bring SaaS expertise, strategic planning, and customer relationship skills to advance adoption and long-term value at SPS Commerce.
Customer Success Manager II SaaS in Toronto employer: SPS Commerce Canada, Ltd.
SPS Commerce is an exceptional employer that prioritizes innovation and collaboration within a diverse and inclusive work culture. With a commitment to employee growth, we offer comprehensive benefits and unique opportunities for career advancement in our Toronto office, ensuring that every team member feels valued and empowered to make a meaningful impact in the global retail supply chain.
