At a Glance
- Tasks: Turn inquiries into vacation reservations and provide top-notch guest service.
- Company: Join a vibrant team in the vacation rental industry.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Dynamic work environment with a focus on teamwork and guest satisfaction.
- Why this job: Be the friendly face that makes guests' vacations unforgettable!
- Qualifications: Strong communication skills and a passion for hospitality.
The predicted salary is between 24750 - 30250 $ per year.
Turn phone and email enquiries into vacation rental reservations using Web Rez Pro while welcoming guests on site. Process payments and answer stay-related questions.
Guest Services Agents handle reservations for Vacation Rental Properties through the Web Rez Pro property management system.
The position combines payment processing, guest arrivals, and local area information.
You will respond to concerns respectfully, follow company procedures during emergencies, and support office and housekeeping needs.
Key Responsibilities
- Make vacation rental reservations by phone and email
- Process payments for Vacation Rental Properties stays
- Greet, welcome, and check in arriving guests
- Answer questions about local attractions, activities, and amenities
- Reconcile transactions at the end of each shift
Requirements
- Use the Web Rez Pro property management system
- Respond to guest concerns timely and respectfully
- Follow company procedures during on-site emergencies
- Keep the Vacations Office neat and tidy
- Assist the Housekeeping team when needed
Support vacation rental guests through Web Rez Pro reservations, payment processing, welcoming service, and informed local assistance.
Guest Services Reservations Agent in Canmore employer: Spring Creek Vacations
Spring Creek Vacations offers a dynamic work environment where employees can engage directly with guests and contribute to memorable vacation experiences. The company values timely and respectful communication, providing staff with opportunities to assist guests and learn about local attractions. Employees can expect a supportive atmosphere that encourages teamwork and collaboration, particularly in assisting housekeeping and maintaining office standards.
