At a Glance
- Tasks: Make reservations, process payments, and greet guests at vacation rental properties.
- Company: Join a vibrant team in the hospitality industry.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Dynamic work environment with chances to learn about local attractions.
- Why this job: Be the friendly face that makes guests feel welcome and helps them enjoy their stay.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 23850 - 29150 $ per year.
Guest Services Agents (GSAs) make Vacation Rental Properties reservations by phone and email using the Web Rez Pro property management system.
GSAs process payments for guest stays and greet and check in guests when they arrive on site, answering any questions they may have about their stay and the area.
The duties of this position include, but are not limited to
- Making reservations using the Web Rez Pro property management system for vacation rental properties guests; enquiries may be made either by phone or email.
- Processing payments for Vacation Rental Properties stays.
- Greeting, welcoming, and checking in guests as they arrive.
- Responding to general enquiries about the area, local attractions and activities, and amenities in the area.
- Dealing with guests' concerns in a timely, respectful, and appropriate manner.
- Responding to emergencies on site, following company procedures.
- Keeping the Vacations Office neat and tidy.
- Doing a reconciliation at the end of each shift.
- Assisting the Housekeeping team, if and when the need arises.
Guest Services Agent in Canmore employer: Spring Creek Vacations
Spring Creek Vacations offers a dynamic work environment where employees can engage directly with guests and contribute to memorable vacation experiences. The company values timely and respectful communication, providing staff with opportunities to assist guests and learn about local attractions. Employees can expect a supportive atmosphere that encourages teamwork and collaboration, particularly in assisting housekeeping and maintaining office standards.
