Elevate customer experiences with Sporting Life Group as a Customer Care Representative. This role focuses on supporting inquiries, issue resolution, and enhancing the overall shopping experience in a hybrid environment.
As a key member of the Sporting Life team, you will provide professional support via email and manage customer inquiries related to orders and returns. Your goal is to ensure high service standards while collaborating with internal teams and maintaining department KPI performance.
Key Responsibilities:
- Deliver exceptional customer service aligned with the company mission
- Manage and resolve inbound customer cases and emails promptly
- Support key performance indicators like First Response Time and Average Handling Time
- Investigate issues impacting order fulfillment and delivery
- Maintain accurate records of customer interactions in Service Cloud
Requirements:
- 1 – 3 years of retail or customer care experience
- Excellent verbal and written communication skills
- Strong problem-solving and conflict-resolution abilities
- Comfortable collaborating with cross-functional teams
- Knowledge of Sales Force and Microsoft D365 is a plus
Harness your customer service expertise to enhance Sporting Life's commitment to active living and sport.
Customer Care Representative at Sporting Life in Vaughan employer: Sporting Life
Golf Town is an exceptional employer that fosters a team-first culture, offering employees the chance to share their passion for golf while enjoying flexible schedules that accommodate personal tee times and tournaments. With competitive pay, generous employee discounts, and opportunities for growth within the Sporting Life Group, associates can thrive in a fun, fast-paced environment where learning about the latest golf gear is part of the job. Join us to elevate your career and help golfers of all skill levels play their best.
