Assistant Manager in Laval

What You'll Do;

As an Assistant Manager, your main purpose of the position is to drive sales, profitability and customer service in our retail stores through developing and driving a selling culture, fostering company values and culture and growing the sales and profit through gaining a solid understanding of customer needs.

Your key job accountabilities include but are not limited to: Building the Bench, Driving Performance KPI’s as well as Fostering Culture and Driving Behaviour.

You will manage a team of associates within the store, Responsible for the communication and delivery of key operational strategic initiatives, Overseeing customer service, sales, merchandise processing and operational functions in a department within a store

• Drive Sales and Provide Exceptional Customer Service
• Ensure associates meet our customer experience expectations.
• Have the right number of staff at all times through effective scheduling.
• Confirm staff is fully trained on Customer Service and Selling Skills as well as product knowledge and have completed the new hire Yardage Book.
• Hold twice daily huddles with staff and participate in weekly meetings with the store management team.
• Continually motivate staff through recognition programs, sales contests and customer compliments by leveraging Nudge.
• Handle customer complaints with immediacy to understand concerns, review and train the standards in a goal of avoiding repeat occurrences.
• Building a strong corporate sales culture within the store.
• Work closely with the Corporate Sales Representative to build and maintain relationships with corporate clients.
• Payroll Management & Reporting
• Scheduling ‘best practices’
• ADP timecard approvals completed on a daily basis
• Updating payroll weekly, forecasts, payroll spends etc.
• Providing weekly & biweekly payroll analysts to the store general manager for review
• Review and analyst the GT operations report and the GT margin analysis report
• Operational Excellence, Store Operations and Inventory Management
• Follow merchandising standards as outlined by the merchandising team and store visual standards and expectations.
• Ensure new product is on the sales floor within 24 hours of receiving.
• Communicate inventory opportunities/issues regularly with the Regional.
• Ensure that all merchandise transfers and consolidations are complete within 3 days.
• Confirm that all price changes are done regularly and following the company standard.
• Ensure that the price displayed is consistent with the local competition.
• Ensures that product on all end cap displays and power aisle is seasonally appropriate product and signage.
• Utilize the tools provided, including merchandising statistics, margin analysis, Vanson, and headcount reports to identify areas of opportunity to improve sales, margins by department, and conversion rate.
• Protection of Company Assets
• Ensure actual inventory on hand matches Retail Pro on-hands through regularly scheduled cycle counts and resolving negative on-hands quantities.
• Ensure bag checks are conducted on all staff when leaving the store.
• Ensure proper receiving standards are followed.
• Confirm refunds are checked daily and verified.
• Store security system is updated and conducts monthly alarm sensor testing.
• Follow proper closing procedures and lockdown.
• Work with Loss Prevention to share possible theft/shrink issues with the stores via intranet.
• Product & Presentation
• Source of expert knowledge for golf accessories, golf bags, carts, travel, and technology to assist customers to improve their golfing experience.
• Maintain overall housekeeping of work area including general maintenance on all equipment
• Act as liaison between customer and vendor regarding R. T. V.’s
• Leadership
• Be actively involved in the hiring and training of all staff.
• Conduct the orientation program for all staff prior to working retail floor.
• Monitor staff adherence to company policies and procedures.
• Follow the disciplinary process consistently and fairly with all staff.
• Accurately maintain and protect the privacy of all staff files including associate action notices for pay changes, holidays, sick days, and bereavement days and documented employee written warnings.
• Perform annual performance reviews with all employees.
• What You'll Bring;
• Post secondary education or equivalent
• 3-5 years’ progressive experience in retail supervisory or management capacity.
• Must be a certified fitter and have 3 to 5 years of progressive golf sales and fitting experience.
• 1-3 years’ experience in the Pro Shop (regripping, reshafting and club adjustments) is an asset.
• A passion for retail with a strong understanding of the game of golf.
• Strong communication skills, verbal and written
• Energetic and enthusiastic with an ability to work in a fast paced environment.
• Organized, able to prioritize and follow-up efficiently
• Strong interpersonal skills, able to relate to and motivate staff
• strong financial skills, ability to read and analyze reports
• Team-oriented with an empathetic and tolerant personality.
• A commitment to high company standards
• Entrepreneurial spirit
• Work Hours
• Flex schedule - some weekends and evenings.
• Work varied shifts, including weekends and holidays.
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