Sr. Software Solutions Specialist in Toronto

Are you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company? At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that’s why we want you!

We are seeking a highly motivated and customer-focused Senior Software Solutions Specialist to join our Global IT Services team, reporting to the Manager, Digital Workplace Engineering. This role is responsible for evaluating, implementing, optimizing, and supporting enterprise software solutions across a global environment of approximately 3,500 endpoints. The successful candidate will serve as a senior trusted advisor to business leaders, driving business workflow discussions, gathering and translating complex business requirements into technology solutions, and leading enterprise software governance initiatives. This role acts as the primary liaison between business units and IT, ensuring software investments align with business objectives, security requirements, operational standards, and long-term technology strategy.

How will you create impact?

• Lead business workflow discovery sessions with stakeholders to identify process improvement opportunities and recommend technology solutions.
• Own and mature the enterprise software intake, evaluation, and governance process for all new software requests.
• Establish software governance standards, intake procedures, approval workflows, and lifecycle management practices for a global organization of approximately 3,500 employees.
• Develop business cases, ROI analyses, and technology recommendations for software investments and strategic initiatives.
• Evaluate software platforms, SaaS applications, and digital workplace technologies through assessments and pilot programs.
• Manage the lifecycle of enterprise applications from onboarding through retirement.
• Coordinate software deployments, testing, release management, and user adoption activities.
• Maintain relationships with strategic software vendors including Microsoft, Adobe, Autodesk, Figma, and Articulate.
• Administer and optimize ServiceNow software request workflows and catalog offerings.
• Collaborate with Security, Infrastructure, Endpoint Engineering, Procurement, Finance, and Legal teams.
• Develop governance standards, documentation, knowledge articles, and operational procedures.
• Monitor industry trends and recommend innovative solutions to improve the digital employee experience.

What are your skills and experience?

• 5+ years of experience in Digital Workplace, Enterprise Applications, IT Service Delivery, or Technology Solutions roles.
• Experience supporting enterprise environments with 3,000+ users/endpoints.
• Proven experience leading enterprise software evaluations, implementations, and governance initiatives.
• Experience designing, implementing, and managing a software intake and approval process within a small-to-mid-sized organization of approximately 3,000-4,000 employees while facilitating business workflow discussions and translating business requirements into scalable technology solutions.
• Experience with ServiceNow and IT service management processes.
• Experience with Microsoft 365, Teams, SharePoint, OneDrive, Copilot, Power Platform, and Jira an asset.
• Experience with SaaS application ecosystems and change management initiatives nice to have.
• ITIL 4 Foundation Certification an asset.

What you can expect from us:

• Growth and Career Opportunities
• Flexible Work Hours
• Innovation, Collaboration and Fun
• Comprehensive Benefits
• Other fun Perks!

What’s it like to work here?

Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn't for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team. Everyone is welcome in our sandbox and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants.

Spin Master strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes.

Should you require an accommodation, please contact our Talent Acquisition team, by email at TAinquiries@spinmaster.com or by phone at 416 364-6002 and we will work with you to meet your accessibility needs.

Follow us on Instagram and Twitter @SpinMaster to stay up to date on Spin Master career opportunities. We do appreciate all interest; however only those selected for interview will be contacted.

Our Mission and our Vision is to make life more fun by pushing the boundaries of innovation, creativity, and fun! A part of our company from the very start, our values are embodied in everyone from top leadership through to new and veteran team members alike, who -like you- were attracted to Spin Master due to our shared mind set, moral code, and way of being. Basically speaking, we enjoy a casual culture here, having fun while we are creating fun!