Spellbook is hiring a Manager, Customer Success (Enterprise) to lead and scale a growing team of Enterprise CSMs, driving onboarding, adoption, and renewals. You will partner with the VP of Customer Success & Support to build playbooks, processes, and reporting to enable success at scale.
You will manage ~8 CSMs initially, expanding as needed, with a hands-on coaching approach in a remote-first, fast-paced startup environment.
Enterprise CS Manager — Lead Scale & Renewals (Remote) in Ottawa employer: Spellbook
Spellbook is an exceptional employer that fosters a culture of autonomy and accountability, allowing employees to thrive in a flexible remote work environment. With a strong focus on employee well-being, the company offers comprehensive benefits, including mental health support, generous time off policies, and competitive stock options, ensuring that team members feel valued and empowered. As part of a rapidly growing tech success story, employees have ample opportunities for professional growth and development while contributing to innovative solutions that transform the legal industry.
