Support Spektrix clients remotely from British Columbia using clear communication, software expertise, and relationship management across channels. Occasional New York travel is required.
As a full-time Client Success Specialist, you will own relationships for assigned clients within a Client Success Delivery Team. You will resolve questions, understand client goals, and help arts and cultural organizations use Spektrix effectively. The work includes stakeholder communication, account monitoring, documentation, and collaboration across teams.
Key Responsibilities:
- Resolve inquiries through phone, email, and video calls
- Manage assigned client relationships and maintain consistent touchpoints
- Track account health, risks, tasks, and meeting actions
- Guide feature adoption through tailored sessions and workshops
- Document interactions and escalate complex technical issues
Requirements:
- One or more years in client-facing or customer-facing work
- Ability to learn complex software systems quickly
- Excellent written, verbal, and interpersonal communication skills
- Strong organization, prioritization, documentation, and follow-through
- Proficiency with Microsoft Excel, Google Sheets, Docs, and web applications
Bring client support, technical communication, and account ownership skills to Spektrix's remote Client Success team in British Columbia.
Remote Client Success Specialist in Ottawa employer: Spektrix
Spektrix is an exceptional employer that prioritizes employee well-being and professional growth, offering a comprehensive benefits package including generous paid time off, health benefits, and opportunities for professional development. With a flexible remote work culture and a commitment to diversity and inclusion, team members can thrive in a supportive environment while contributing to meaningful projects in the arts and culture sector. The unique advantage of working with Spektrix includes the chance to collaborate with a passionate team and attend key on-site events, fostering both personal and professional connections.
