Support Specsavers colleagues across Canada with Microsoft 365 and desktop troubleshooting in a hybrid Mississauga schedule. Serve retail stores and office users.
Reporting to the IT Service Delivery Manager, this IT Support Analyst provides remote and in-person assistance. The role covers Windows 11, macOS, Microsoft Entra ID, Microsoft 365, ServiceNow, and business-critical applications. It also supports projects across Retail, Clinical, Supply Chain, and Support Offices.
Key Responsibilities:
- Handle incidents and requests through email, tickets, and phone
- Provide desktop support in Mississauga and remotely across Canada
- Install, configure, maintain, and troubleshoot hardware and software
- Deploy laptops, mobile phones, and iPads securely
- Support meeting room video conferencing and collaboration technology
Requirements:
- Previous remote and in-person desktop support experience
- Strong Windows 11 and Apple macOS knowledge
- Microsoft 365 and Entra ID administration experience
- Advanced TCP/IP, DNS, VPN, and firewall knowledge
- Strong written and verbal communication skills
Apply desktop support, Microsoft 365, Entra ID, and networking expertise to Specsavers' Canadian IT service environment.
IT Support Analyst Mississauga Hybrid employer: Specsavers
At Specsavers, we pride ourselves on being a values-driven organization that not only prioritizes high-quality eyecare but also fosters a supportive and inclusive work culture. With generous benefits such as five weeks of vacation, mental health support, and opportunities for professional growth, our Burnaby office is an excellent place for legal professionals to thrive while making a meaningful impact in the community. Join us in our mission to change lives through better sight, all while enjoying the flexibility of a hybrid work model.
