Lead operational enablement in Hamilton, combining people leadership with quality assurance and continuous improvement at Southern Cross Pet Insurance. Develop specialists and improve outcomes.
As Operational Enablement Team Leader, you will lead specialists while partnering across Southern Cross Pet Insurance. The fixed-term parental leave cover runs through January 2028 in Hamilton, Waikato. Your focus spans operational excellence, change adoption, quality assurance and business improvement. You will strengthen capability, support accountability and use insights to improve customer and operational outcomes.
Key Responsibilities:
- Lead, coach and develop the Operational Enablers team
- Manage quarterly planning, portfolio capacity, risks and dependencies
- Drive business improvement and operational excellence initiatives
- Champion change adoption with stakeholders across the business
- Oversee quality assurance frameworks, controls and audit support
Requirements:
- Three to five-plus years in leadership or influencing roles
- Demonstrated people leadership, coaching and capability development
- Experience in improvement, quality assurance, change or project delivery
- Strong stakeholder engagement, influencing and communication skills
- Confidence using data, technology, automation and AI responsibly
Apply operational leadership, stakeholder influence and improvement expertise to strengthen capability at Southern Cross Pet Insurance in Hamilton.
Operational Enablement Team Leader in Hamilton employer: Southern Cross Health Insurance
Southern Cross Pet Insurance is an exceptional employer that prioritizes the wellbeing of its employees and members alike. With a strong focus on professional growth, a supportive and inclusive work culture, and a commitment to continuous improvement, you'll find ample opportunities to develop your leadership skills while making a meaningful impact in the community. Located in Hamilton, Waikato, this role offers a chance to be part of a high-performing team dedicated to delivering quality care and fostering a positive change across the health system.
Contact Details:
Southern Cross Health Insurance Recruitment Team
