Senior Product Manager in Toronto

Duration: 6+ Months (135 Business Days) + 1 Extension

Location: 40 St Clair Ave W (Toronto)/300 Water Street (Peterborough)

Onsite

No Clearance Required

Must Have Skills:

• 5+ years of product management experience in IT or digital services
• Knowledge of enterprise architecture, cloud services, APIs, and integration patterns.
• Experience with Microsoft Dynamics 365, Power Platform, Azure, and Dataverse.
• Exceptional stakeholder engagement and relationship management skills.
• Experience with OPS IT project and architectural governance
• Proven experience leading large-scale digital or IT transformation projects of delivering user-centric products in complex environments
• Hands-on experience with Agile delivery, Scrum, and Lean product development and working with cross-functional teams
• Ability to translate business needs into clear, actionable requirements and user stories
• Ability to define and communicate a clear product vision and strategy conducting discovery work

Nice to have skills:

• Knowledge of OPS Digital Standards, privacy requirements, and cybersecurity practices.
• Previous OPS/public sector experience.
• Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), PMP, or equivalent certification.
• Experience delivering products using Microsoft Dynamics 365 and Power Platform.
• Experience supporting large-scale digital transformation and modernization initiatives.

Description Key Responsibilities

1. Product Strategy & Roadmap
   • Define and maintain the product vision, objectives, and roadmap.
   • Align product priorities with business goals, strategic objectives, and enterprise direction.
   • Identify opportunities for innovation, modernization, and process improvement.
   • Develop business cases, value propositions, and product investment recommendations.
   • Establish product success measures, KPIs, and outcome-based performance metrics.
2. Stakeholder & Business Relationship Management
   • Engage business partners, executives, subject matter experts, and technology teams to understand business needs and priorities.
   • Lead product discovery activities, workshops, and stakeholder consultations.
   • Build consensus among diverse stakeholder groups and manage competing priorities.
   • Communicate product status, roadmap updates, risks, decisions, and outcomes.
   • Manage stakeholder expectations throughout the product lifecycle.
3. Product Delivery & Agile Leadership
   • Own and prioritize the product backlog based on business value and strategic objectives.
   • Translate business requirements into user stories, acceptance criteria, and product features.
   • Collaborate with Agile delivery teams during planning, backlog refinement, sprint reviews, testing, and releases.
   • Support quality assurance, user acceptance testing, and release readiness activities.
   • Ensure delivered solutions meet business, operational, security, accessibility, and regulatory requirements.
4. Technology Leadership & Continuous Improvement
   • Collaborate with architects, developers, and technical teams to ensure alignment with enterprise architecture and digital standards.
   • Evaluate solution options, balancing business value, cost, risk, scalability, and sustainability.
   • Monitor product performance, customer feedback, and operational metrics.
   • Drive continuous product enhancements and long-term product evolution.
   • Support technology modernization initiatives leveraging cloud and enterprise platforms.
5. Governance, Risk & Compliance
   • Lead the development and maintenance of project governance artifacts, including Project Charters, Project Change Requests (PCRs), business cases, decision records, risk registers, status reports, and executive briefing materials.
   • Identify, assess, and manage product risks, issues, dependencies, and mitigation strategies.
   • Ensure compliance with security, privacy, accessibility, and regulatory requirements.
   • Lead or support Privacy Impact Assessments (PIA), Threat Risk Assessments (TRA), Security Risk Assessments, and other governance reviews.
   • Participate in governance, investment planning, architecture review, and portfolio management processes.
   • Maintain governance artifacts, status reporting, financial tracking, and portfolio information within approved tools (e.g., Planview).

Technical Knowledge

• Strong understanding of enterprise architecture principles, cloud technologies, APIs, integration patterns, and application modernization.
• Experience with Microsoft technologies including Dynamics 365, Power Platform, Azure, Dataverse.
• Experience overseeing or participating in PIA, TRA, and related risk and compliance activities.
• Strong understanding of product lifecycle management and digital service delivery.

Communication & Leadership

• Exceptional written and verbal communication skills.
• Proven facilitation, negotiation, stakeholder engagement, and conflict resolution skills.
• Ability to present complex concepts to executives, business stakeholders, and technical audiences.
• Demonstrated ability to produce high-quality documentation, presentations, and executive briefings.