The art of customer service: your area of expertise! As the primary point of contact for our customers, you'll play a key role within our team. With your organizational skills and communication abilities, you'll be essential to understanding and anticipating the needs of our B2B clients. This role will allow you not only to contribute to our clients' satisfaction but also to support sales growth and boost Soucy's brand awareness. It's a strategic opportunity that makes you a key player in our collective success!
In this role, you will have the opportunity to:
- Serve as the primary point of contact for our international clients
- Oversee the entire customer journey, from initial contact to completion, with seamless and efficient follow-up
- Serve as the key liaison internally and across all teams to ensure every project is delivered to meet client expectations
- Manage client orders, ensure they are entered into our systems, and rigorously track them to deliver a customer experience that goes above and beyond
- Anticipate and resolve logistics and supply chain issues to ensure efficient execution
- Track KPIs (key performance indicators) related to your clients
- Build strong relationships with clients on a daily basis
- Propose concrete solutions that simplify their experience
- Communicate clearly to build trust and loyalty
- Add value to every interaction
Customer Experience Account Manager in Saint-Jérôme employer: Soucy-Group
Rejoindre notre équipe en tant que Chargé·e de projets senior - Développement de produits, c'est intégrer une entreprise qui valorise l'innovation et la collaboration. Nous offrons un environnement de travail dynamique où chaque employé a l'opportunité de contribuer à des projets d'envergure tout en bénéficiant de programmes de développement professionnel et d'une culture axée sur le bien-être. Située dans un cadre stimulant, notre entreprise favorise l'épanouissement personnel et professionnel, vous permettant de laisser votre empreinte sur des solutions qui font la différence.
