Elevate your career as a Senior Technical Account Manager with SOTI, focused on mobile and IoT device management. Leverage your technical expertise to support enterprise customers and enhance their experience.
At SOTI, this senior role involves cultivating strong relationships with major clients and ensuring optimal use of SOTI MobiControl and the SOTI One Platform. You'll conduct quarterly business reviews, provide technical consultancy, and manage customer support cases. Your expertise will play a crucial part in improving customer satisfaction and operational efficiency.
Key Responsibilities:
- Manage relationships with Enterprise customers (20,000 - 50,000 licenses)
- Conduct Quarterly Business Reviews and offer product roadmaps
- Provide technical consultancy and support for customer inquiries
- Oversee Root Cause Analysis for Priority 1 cases
- Document customer needs and create Knowledge Base articles
Requirements:
- 2+ years as a Technical Account Manager
- SME level knowledge of SOTI ONE products
- Strong understanding of mobile technologies and operating systems
- Excellent problem-solving and analytical skills
- Experience with technical documentation
Drive impactful results through your technical expertise and customer relationship management at SOTI.
Senior Technical Account Manager at SOTI in Mississauga employer: SOTI Inc
SOTI is an exceptional employer that fosters a culture of innovation and continuous learning, making it an ideal place for professionals seeking to make a significant impact in the tech industry. With a commitment to employee growth, SOTI offers robust training programs, collaborative work environments, and the opportunity to work with cutting-edge technologies in a dynamic global setting. The role of Director, Sales Excellence not only allows you to shape sales strategies but also to lead a high-performing team, ensuring your contributions are recognized and valued.
