Head of the Service in Québec

SOSEQUIPMENT is a Quebec-based company specializing in the rental, sale, maintenance and repair of lifting and handling equipment.

As a growing company, we rely on human service, a committed team and a culture of continuous improvement.

Through a human and close-knit approach, our mission is to offer our customers innovative solutions by integrating the most practical lifting and handling equipment on the market.

Job Summary

Reporting to the President, the Director of the Service is responsible for the overall performance of the company’s day-to-day operations.

• He acts as the true conductor of the operations by ensuring coordination between:
• the mechanical workshop;
• road technicians;
• the department of parts;
• transport;
• the preparation of the equipment;
• the rental department.

His role is to ensure an excellent level of customer service while maximizing productivity, profitability, and team engagement.

This is a position that is very present on the ground. The incumbent actively participates in operations, makes decisions quickly, and intervenes when critical situations arise.

• Main responsibilities
• Leadership and management of operations
• Active participation in the management committee.
• Contribute to strategic decisions concerning operations.
• Identify the risks that could harm the company’s performance.
• Propose solutions to improve operational efficiency.
• Develop a culture of continuous improvement.
• Daily management of operations
• Plan, organize and prioritize the work of the workshop and the road technicians.
• Manage emergencies and quickly rearrange priorities when necessary.
• Ensure excellent coordination between the service, parts, transport and rental.
• Ensure compliance with commitments made to customers.
• Translate the needs of customers into concrete actions for the teams.
• Ensure a high level of equipment availability.
• On-site presence
• Being present daily in the workshop.
• Supporting technicians in complex situations.
• Quickly resolve operational problems.
• Follow up on critical repairs.
• Maintain a high execution rate.
• Ensure the quality of the work carried out.
• Team management
• Mobilizing teams around the company’s objectives.
• Participate in the recruitment, integration and retention of staff.
• Conduct performance evaluations.
• Manage disciplinary situations as needed.
• Maintain a positive and safe working environment.
• Optimization of operations
• Structuring the working methods.
• Optimizing the use of human and material resources.
• Improve processes to reduce equipment downtime.

• Ensure the monitoring of performance indicators (KPIs), including

• productivity;
• profitability;
• availability of the fleet;
• repair timeframes;
• quality of the interventions.
• Health and safety
• Ensure compliance with health and safety standards.
• Maintaining a clean and safe working environment.
• Participate in the OHS committees.
• Promote best practices among teams.
• Profile required
• We are looking for a recognized leader with execution capabilities.

• A person who

• makes decisions quickly;
• maintains calm under pressure;
• knows how to manage several priorities simultaneously;
• is present on the ground with the teams;
• naturally mobilize the employees;
• constantly improves the ways of doing things;
• is focused on results and customer service.

Qualifications

• More than 10 years of experience in operations management, ideally in the field of equipment rental, mechanics, transport or maintenance.
• Experience in managing teams.
• Excellent organizational skills.
• Good analytical and problem-solving skills.
• Knowledge of environments where priorities change rapidly.

In return, we are proud to offer you

• Pay by direct deposit every week
• 3 Personal Sick Days (PSDs) for self-care
• 2 extra days off at Christmas (in addition to the 2 public holidays!)
• 2 days of illness per year
• Collective insurance. Paid 50% by the employee and 50% by the employer.
• Voluntary retirement savings plan with employer contribution $.
• Workwear, safety boots and personal protective equipment provided according to the position
• Health and well-being program
• A gym is offered on site
• A fridge with apples, free coffee
• Several corporate activities and events (sugar shack, BBQ dinner, Christmas dinner, etc.)
• Recognition to highlight your celebration and years of service
• SOSEQUIPMENT takes care of your tire changes twice a year (spring and autumn)
• Employee referral program $.

Join the SOSEQUIPMENT experience!

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